ticed a brown shell (exoskeleton), like a dried flake of blood, of something in the bed but didn't think much of it and flicked it on the floor. I've never seen a bed bug or had any experience with them until now to be suspicious.

The next morning, Friday, December 24, 2015, we packed up and were on our way. Not until we checked into the next hotel that night and undressed to shower did we notice that we both had over 30 angry, raised bites on our bodies, most on our arms and some on our hands and necks. We immediately called the Best Western and informed them that they had a bed bug infestation in our room on the 3rd floor (I think it was room #316). They were to check and call us back, but we still haven't heard from them. We looked online and saw a report of bed bugs at the same hotel in May 11, 2015. If I had seen that review, I wouldn't have booked in this hotel. They obviously didn't fix the problem then and aren't addressing my complaint now.

I get more angry as each day passes and more bites manifest - we're now past 50 bites each everywhere. Again, some internet research informs us that more will continue to manifest this week. We now have everything in garbage bags sitting out on our balcony waiting for several zero degree days to kill the bed bugs on everything that can't go into scalding hot water in the washer and high temps in the dryer. This hotel ruined our Christmas!

She put it in a ziploc and said she would have someone take a look into it the next day and gave me a different room. In the first room and the second room I looked between the mattresses and didn't notice any tell-tale signs of an infestation.