Hilton Garden Inn Syracuse
6004 Fair Lakes Rd
East Syracuse, NY

Found 1 report:

While visiting our child at Syracuse U, we had the nightmare that travelers fear here - BEDBUGS!!! On Saturday, 11/7, we were in our 1st room only 15 mins and found a adult bedbug on the bed. We looked up pictures online, and it looked exactly like an adult bedbug. I called the front desk and a young maintenance guy came up and said it looked like a bedbug. He offered to give me a new pillow (HA!) and I said I would like a new room. They moved us to a 2nd room on the same hallway, and told me

they hadn't seen any more in the first room. However, within 15 minutes of sitting on the bed in the 2nd room, we saw another one crawling on the pillow. I talked with the manager who said he wasn't sure it was a bedbug. He asked if I had come from another hotel (implying that I had brought them into the hotel), and I said no I had come from my home. The young maintenance man then said maybe because it's getting colder, it's just a bug coming in from the cold outside. I have 2 pictures if you would like to see them too. BEWARE!!! Yuk, yuk, yuk. They did give me a full refund without any problem, which I appreciated. The manager also said he would call their pest control company Monday to look at the rooms.

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