was very apologetic at the time and was very thorough and efficient on the clean up. We remember your situation and all the bad press you caused us. Thanks a lot for nothing. A bit more understanding would have been appreciated from the old girl. it was her first time with this kind of thing and quite frankly, she was taken by surprise just as much as you were. We eventually closed the operation there as she grew too elderly to manage 10 rooms and have since relocated and downsized. We have not had the problem since.

For all the people out there, when a place gets bed bugs it does NOT mean the place is a dirty place. It means that someone who has stayed there brought the critters in from elsewhere in their luggage or person and the new host will have a big problem on their hands. The only way to get rid of them is to throw out the affected beds and fumigate and watch with a close eye for possible reinfestation.

s place using their booklet (the place had 2 stars) and was told not to rely on the booklet for quality -- these places just pay a fee to be listed. When I got home, I sent everything to the dry cleaners and tossed my luggage. It was expensive, but not more than extermination would have been.