eggplantlady on 08/29/2011
I stayed at the Roger Smith Hotel on Lexington for 4 nights in late June 2011. After returning home I experienced the nightmare of bed bug bites. I went to my doctor and he gave me a letter confirming the presence of bed bug bites. I wrote to The Hotel and asked for reasonable compensation. They responded by saying that they inspected the room and could not find any evidence of bed bugs. The inspection took place 6 weeks after my stay so their regular pesticide treatment may have already taken c
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are of the bed bugs, or perhaps they 'just couldn't find them'. Nine weeks later I still have scars from the bites. Their customer service in relation to this event was cold and totally unsatisfactory. I was not expecting a total reimbursement from my stay but they couldn't even offer an apologetic meal gratis during my next stay in New York. I will NEVER stay at ANY of the Roger Smith Hotels again, which is really a shame because it was a charming, older style hotel.