have helped with extermination, as well as quarters for washing/drying clothes, but they haven't replaced any furniture (I had to get rid of my couch, which I cannot afford to replace, and to replace my futon with a new bed frame, boxspring, and mattress). The bites seem to come and go, not nearly as bad anymore as when I first moved in, but sometimes I actually see a bed bug crawling across my bed (or yesterday, I saw one on the bathroom mirror) which of course is very disturbing, making it difficult to sleep comfortably. They are doing what they can to irradicate the bugs, but it's a HUGE apartment building, and I don't think all tenants are reporting the bugs, or cleaning everything to help with ridding the building of these things.