D. Chacon on 05/21/2010
On May 1st thru May 8th. in rooms 167 and 110. My family paid for a week stay at this "Valuestay Inn and Suites" at 2001 N. Hudson, Pueblo, Co. 81001. A 6 month old baby got tore up by bed bugs and when we peeled back the sheets and blankets to check the bed there were absolutely no signs so we thought it might be a rash but, as soon as we went to the office to pay for more days the clerk saw the bites and immediately went to our room to check for the culprits.
She too, saw nothing when
she peeled back the covers, but, when she removed the headboard from where it was bolted into the wall, behold, the place was infested. We should have gotten the hint when we saw all the mattresses sitting outside rooms, that there was some sort of problem. But, our ignorance, or actually, our attention to lifes problems stopped us from noticing all the signs .
They did move us to another room , and we were happy for a few hours, but, when night fell, the cockroaches were outside the patio doors dying to get in . We immediately grabbed the babies and went to the front desk. They offered NO help what-so-ever and really acted non-chalant about everything. They had the nerve to argue with us, and make it seem as if it were our fault we had been attacked. At that point we were soo shooken up, we felt violated and dirty. It is now going on 3 weeks since we left, and the manager Perry, has yet to make good on his promise to refund the money we paid, he just keeps giving us excuses after excuses. BEWARE when staying at this hotel. it was a NIGTMARE!!!! And it doesn't help that most the staff of clerks are related to Perry they are his daughters, or his rude and hateful wife. So they really stick together, and make it seem as if we were nuts for not liking the bed bugs. Yuck !!!