Hotel Management on 06/17/2011

As an industry, we are aware that the incidence of bed bugs has risen but is not prevalent. In an effort to ensure the safety and comfort of our guests in regard to this matter the hotel has in place a proactive program to limit the possibility of such an occurrence.

1.Our hotel staff is trained in all protocols used to detect the presence of bedbugs.

2.We have a standing contract with a third party pest control company which allows for the routine inspection of all of our guestrooms on

nightmareonhowardstreet on 06/03/2011

Was vacationing from chicago with my boyfriend for several days.I noticed on the second day of our stay I had a couple bites on my arm and wasnt sure where they came from.The next night I noticed several more and was so worried I woke up my boyfriend to complain about the itchy bites.When we looked at the pillow in the bed we both saw a bed bug and immedietly called management and registered a formal complaint took photographs and immedietly left for the airport.Our vacation was ruined. We had t

Blondini on 06/01/2011

I stayed at the Intercontinental, San Francisco (888 Howard Street), May 27 - May 29, 2011 in room 821 and left with itchy, red bed-bug bites all over my abdomen, neck and back. This is a new and not inexpensive hotel so this was not expected. I feel disgusted, especially since this was my 50th Birthday weekend!

I have emailed the hotel and we shall see how they respond. From other people's comments, I am not hopeful. DO NOT STAY HERE!!!

Angelyna Le on 04/14/2011

BED BUGS at the InterContinental San Francisco Moscone Center. Please change the name of this hotel to Intercontinental at Moscone. I stayed there for a conference (3 nights) on 4/10/11 - 4/13/11 and discovered bed bugs! Thank goodness I didn't get bitten but they are around. Once I told the front desk, the concierge responded like this happens frequently. It concerns me that they don't have any process in place to get rid of these critters. When the concierge says "usually happens," I think tha

Tina on 11/26/2010

This hotel is called the Intercontinental San Francisco Hotel (which is not the same one as Intercontinental Mark Hopkins, although they are within the same company). I stayed at this hotel on 11/19/10. I had checked this website prior to making reservations but did not see this hotel on the list. Only the address was listed which I did not see until after my stay. When I woke up in the morning, I felt an itch on my toe. I didn't think anything of it. Then I was bitten a total of 6 times (my toe

Lisa on 10/22/2010

Have stayed at this hotel, making the mistake a second time too. I got bitten on both occasions, even though the place is fairly new and cleaned impeccably. The staff were somewhat in denial, saying that there is no problem, on both occasions.

If you value your sanity, and don't want to risk transporting them home in your luggage, I would avoid this place, though beware, there are many other hotels, including one of the Hyatts, that have problems in downtown San Fran.