Valerie on 11/22/2015
I have been living in this building for 3 years now in unit #410 without incident- until now. October 15 2015 I saw bedbugs on my bed. I filled out a pest report, and immediately emailed the apt. manager. She said she would send someone to inspect for bedbugs. Two weeks later, someone came- not to TREAT, but to simply INSPECT. By this point the infestation had spread to the closet. It took another week for someone to finally come out and spray- THREE WEEKS since the initial reporting. Two days a
fter pest control came, we saw MORE bedbugs. I immediately emailed the apt. manager-no response. I emailed her almost every day for a week; any time I saw another bedbug I emailed her. She finally responded, and now, TWO WEEKS LATER, pest control is coming again. At this point, the infestation is unbearable. Bedbugs are everywhere- kitchen, bathroom, ceiling, walls, closets. We've lost so much money in having to destroy clothes, linens, etc., because of the lack of timely action and negligence on the part of our management. We think they are coming through the walls. We think our neighbors have them as well but have not reported it.
jamie on 01/06/2015
this building has VERY poor management. Anything you need will be ignored unless it's somewhat beneficial for them or they get some sort of money out of it. The bed bugs in the building where constant as soon as I Thought they were gone...I'd find another. this is the worst place I've ever lived in my life.
Anonymous on 11/29/2012
11/29/2012 apt 413. Started noticing a small black bug crawling on my night stand. Killed it and didn't think much of it. I Started feeling like something was crawling on me at night when I went to bed but couldn't figure out if I was losing my mind or what it was since I never encountered bed bugs before. I didn't show any outward physical signs of them at first and I never thought what I saw was a bed bugs BC I had been led to believe they were invisible from the human eye.. well they are plai
n as day...my sheets are ruined, the bed I bought when I moved here that was still in original wrapping when it was unloaded into my apartment is ruined after only 7 months. And I now have bites on my legs and arms and neck and an insane itching that drives me bats***t crazy. Don't ever move into this place....it has been a complete hassle to even get the landlord to get an exterminator in here and I sleep very speradically now BC I am always feeling them near and on me and when I notice the feeling I always notice a bed bug in that area where I am feeling violated. I have killed about 90 in the past two weeks and have become very refugee in my sleeping with no sheets and one small blanket. I can only pass out due to exhaustion now.
serranoAptSucks on 11/22/2011
I moved into apt # 410 in march 2010. I moved out mid June 2010 when i realized my brand new bed was infested with bed bugs. I told the landlord i was moving out and they said i was still responsible for the rent until my lease was up. DO NO TRUST THE LANDLORDS HERE. EL SERRANO APT IS NOT FOR YOU. Statewide, the company that owns the building put me into collections and I ended up bringing bed bugs to my Moms house. This whole bed bug nightmare has cost me thousands. do not live here they need t
o burn this building down.
Anonymous on 07/05/2011
My boyfriend and I moved into this apartment about a year ago and for about 2 month we didnt notice anything. long story short we were attacked for about 8 months by these horrible creatures and told our building manager we had an infestation. She didnt seem to care and told us that she thought it was our issue..not the apartment. We had brought our new bed and headboard for our house with no prior bed bug problems. We ended up moving out a couple months ago and the new tenants moved in without
anyone fixing the problem. I cant even sleep at the new apartment because of fear of bed bugs.