Janet on 09/06/2009

we (group) stayed at Hosteling International Vancouver (Burnaby St location, West End of vancouver BC) Aug 25 - sept 5)

Bed bugs were heavily infested in most of the rooms we all stayed in (3 and 2nd floors) Reported problem to front desk, they moved us to new room, but only after we basically had to beg to get a new room. The new rooms were also infested, it was gross. There was other groups staying there that reported the same thing. The manager, Alan, did nothing to remedy the situation