Submitted by "West End Girl" on 12/19/2009

Avoid this place at all costs. Rather than try to treat the problem the management seemed more concerned about placing blame and collecting expenses. After initially reporting a finding of bed bugs within my suite, I was immediately bullied into making payments for treatment with various letters. The management immediately tried to cover up the fact there were any previous problems and that I somehow brought them into his building. However they were not smart enough and when trying to collect payment for the initial treatment there was mention of another unit treatment 3 floors up from mine. We battled the first case against the property management and won confidently (as we had written proof against them).

We threw away our old mattress bought a new one, purchased all new bedding, bagged and cleaned everything. At an estimated total cost of around $1,500. All was well after a serious of treatments, however the bug continued to reappear 5 months later. A live bug actually fell onto my head through an overhead vent in the washroom. It was later discovered multiple units were infected and being treated (more than 4 on various levels). I believe the building itself is infested as I've seen multiple floors and areas affected. Bed bugs can travel through walls, piping, etc. Again the only reason I even known there were other suites infected was from the service invoices. They were very quick to cover up any other infestations. It was the same battle again.

After going to school with bites all over my skin and countless uncomfortable and sleepless nights, sometimes even sleeping on the floor we had enough of their crap. We have moved out to a much nicer suite for a similar price (now with an ocean view) and much friendlier and sensible management. Haven't looked backed for a second!

You will regret moving into this building -- learn from my mistake! There are plenty of other options out there.