Manager on 05/15/2008
The above guest sent pictures of her body covered in bites. The room was inspected and not one bug was found. Guests have stayed in the room almost every night since her departure without any bites. she needs to remember where she was the night before or after as she did not get these bites at 1277 Robson. We have not had a report in 16 months and have the hotel inspected every quarter. Any refund was only given on the goodwill of the property, not due to her wild and distorted
Finder on 02/28/2008
(misposted on another address not related to this particular hotel)
Submitted by "Anonymous" on 02/23/2008
Hi, I just stayed in Pacific Palisades Hotel in Vancouver for 2 nights (Jan 25-26, 2008) and was bitten by bed bugs. My friend and I both had hundreds of bites. When I called to complain and ask for a refund, the manager told me bed bugs were a major problem in the city. She also said at the hotel they had outbreaks about once every six months, but she wouldn't be able to offer me a f
ull refund until I provided photos. When I sent the photos the hotel came back with some story about them having just received a "clean bill of health" on the hotel room. This is BS. They never offered to show me the clean bill of health and if they did - I AM NOT CRAZY. If she admitted they have breakouts every six months, it is obviously time for a new pest control company. I kept calling to demand a refund and they finally issued me one; however, they claim that I made this up and never issued a letter of apology or anything. DON'T STAY AT THIS DUMP. Please investigate further. We were in room 1005. I'd be surprised if no one else called to complain since then.