Operations Manager on 12/09/2010

Bed bugs are a growing problem in communities across North America, and a concern for all of us in the travel and hospitality industry. Unfortunately because of the way they are spread - by attaching themselves to a person’s clothing, luggage and even on taxi and airline seats - we are unable to prevent the spread or a guest from bringing them into our hotel.

Our housekeeping staff are trained to thoroughly inspect guest rooms daily for the presence of bed bugs, and we work closely with ou

Anonymous on 10/22/2010

We awoke one day and one person (who was sleeping in another bed) had large, red, painful bites in a line along her side and face. She spoke to the hotel staff who had their "checkers" go through the room to see if they could find bedbugs. They told us they did not find any, but would change the sheets for us. They offered to move us to another room for "psychological reasons" but assured us there were no bedbugs.

The next morning, the same person had more bites of a similar nature. She w