5411 Kingsway
Burnaby, BC V5H

Found 2 reports:

I had to travel to Vancouver for an appointment in September. I wanted to take my oldest son and wife n 2 1/2 month old baby with us. I was supposed to go to a different place but filled up so had to be booked into Best western Kings on Kingsway. The first night we got there I was laying on the bed and when I got up I felt itchy. I didn't think much about it. The next day my husband and I were getting ready for my appointment and I noticed a bed bug crawling on my pillow. I grabbed a plastic cup

and captured the bug and showed my husband. The front desk called my room and said they will call the manager in to check it out. I had to head to my appointment and left my kids there. I recieved a message from my daughter inlaw saying she found a bed bug in one of my granddaughters unused pamper and she showed the front desk. We were done my first half of my appointment and rushed back to the room sealed up everything that didn't go near the beds and what did touch the bed we put in plastic bags and switched to another room. The second room we stayed in was good and actually was pretty noisy. Anyway I got the office to wash our belongings and dry them and redry everything so we don't have to deal with hitchhikers coming home with us. The front desk had the nerve to say they were fruit flies lol. I was laughing and repeated fruit flies? I went along with them thinking what a joke and why get mad at their lies and just go along with them. They thought I was so stupid to believe that they were fruit flies I just said "ok fine whatever as long as I get my money back and my stuff cleaned free of charge!" They agreed and we checked. Out that day. I told as many people as I could about that place because I didn't like having to worry about bringing home pests that are not wanted in my home and wouldn't want anyone of my friends or relatives to have any problems. As soon as we got home we put EVERYTHING in the deep freeze Andrade sure we didn't have any pests and luckily we didn't have any hitchers come home.
That place needs a full fumigation and let people know what they may run into and not lie like they did to me. Not going there again!

see full report...

I lived at this Best Western hotel for nearly a month because my house was flooded and my insurance set me up with this place.

I was put in one of the rooms on the ground floor, and found bed bugs bites the second night there. I first thought they were mosquito bites, but then I looked closely at the mattress and found signs of bed bugs. I then proceeded to collect evidence, so I lifted the mattress and found a Pest Control Orkins Sign under the bed. So I asked the front desk about it, and th

ey admitted that some of the rooms have known history of bed bug infestations. But apparently they fail to mention this to their customers. I was then put into another room on the 2nd floor which after doing a thorough check, I found the room to be okay and lived there for 2 weeks after.

So all in all, don't take your chances at this place. If you HAVE to live here, ask in advance about their rooms with bed bug problems, and request to see the room before moving in. Inspect the couch and mattresses carefully, check under the bed as well. Otherwise, just go somewhere else.

see full report...

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