ia.ca, and are refusing on the grounds that it was a "beetle"). They called in pest control later the following morning, but conveniently "all was clear" and we received neither a confirmation or denial that the found bug was a bed bug. They eventually threatened to call the police to escort us off the property, which seemed a bit ridiculous as we were only trying to get a refund for the remainder of our stay.

It might be worth noting that dealing with an agency (like Expedia) only allows companies to play the blame game in these circumstances.