Anonymous on 04/01/2013
From a review at tripadvisor.com:
Stayed December 2012, traveled as a couple
I spent New Years Eve here with my spouse. We purchased a package which included 1 night's stay, $40 voucher for The Anchorage Restaurant, chocolate covered strawberries delived upon arrival, and breakfast for 2 on New Years Day. We arrived for check-in December 31st in the early evening. The staff seemed nice. Our room was nice, and very quiet since there was no adjoining door. Ou room was located on the 2nd floo
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r. A wedding party was staying in the hotel so there was a lot of traffic throughout the hotel. We had dinner in The Anchorage. The food was delicious, and our server was great. After dinner we returned to our room. After turning the bed down, we discovered that it was infested with bed bugs! We immediately called the front desk to report the problem. They reacted by moving us to another room down the hallway. As we packed our things to leave the room a staff person slid our new room key under the door. Although I am glad that we were able to receive another room, I could not regain my piece of mind. We pulled back the bedding and checked the mattress thorougly before even thinking about sitting on the bed in this new room. The new room also had an adjoining door and we had to deal with noise coming from the guests in the next room. I definitely would have appreciated more of an apology from the staff or some way to try to make it up to us. Breakfast the next morning was a buffet. The food was okay, and the server was "okay." She didn't check on us very much. If it hadn't have been for the bed bugs, I would have rated this as a really good stay. I just don't trust the cleanliness of this place, and I hope that they called an exterminator to take care of this pest problem before it gets worse!