Anonymous on 09/20/2013
We visited this hotel on Sept. 13th-15th.
Early Sunday morning I woke up at 3:00 a.m. I turned on the lamp and saw bedbugs crawling on the pillows.
We were in the master bedroom. The other bedroom where my children were sleeping didn't have bedbugs.
We notified the management on Sunday before we checked out they came in to inspect the room to confirm that there were bedbugs and they offered to heat our luggage to kill the bedbugs and they shipped our luggage back to us. I had to ask about t
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I felt they should've offered a gift card to use anywhere but instead they gave us four $100.00 restaurant vouchers to use within a year.
Since we were invited by our friends that owned a time share with them they would just credit their points back to their account.