Anonymous on 10/05/2010

email response sent to this guest on 4/28/10

From: Jeff Gouge
Sent: Wednesday, April 28, 2010 11:08 AM

Subject: Your recent stay at the Arctic Club Hotel


Let me begin by first apologizing for the issues you experienced recently during your stay with us. We take issues such as this very seriously and have involved professionals in the matter to ensure it was handled effectively, appropriately and was contained to the room you were in. We take great pride in the cleanliness of our g

Anonymous on 04/28/2010

Today, April 27th, I got a positive identification from the Multnomah Vector and Nuisance Control in Portland Oregon that the bugs we found in our Room #711(see prior report)are indeed bedbugs!

Anonymous on 04/20/2010

We stayed at the hotel from Friday evening, April 16th to Monday morning, April 19, 2010. On Sunday morning I noticed a bug on the white comforter and put it on a tissue. I called the front desk and asked to have someone come up to our room (Room 711). The manager of housekeeping on duty, came and offered to move us to another room (Room 811). Upon inspecting the bed more, the mattress had unknown hair on it and was soiled in various places. There were also some black spots on the sheets and