KP on 09/20/2013
I stayed from 7/31/13-8/1/13 and felt something biting my feet and ankles during the last night. I left early to catch a flight and on the way home noticed itchy bite marks all over my feet and ankles (43 total). I checked online and they resembled bedbugs (this was confirmed by my doctor the next day). I called the hotel operations manager the day I flew home and told her I suspected bedbugs. She insisted I was wrong, but offered me extra reward points (btw I had to keep calling her because she
didn't return my calls). I had to boil was all my clothes and throw away my suitcase to avoid brining them into my home. I complained to Hilton twice about the lack of concern from the manager and so far have been ignored. I am no longer a loyal Hilton customer and will be contacting the health department to report my experience. I stayed on the 4th floor, but I would recommend avoiding this hotel altogether.