JohnDoe2020 on 07/03/2012
We have stayed several times a year at this Embassy Suites since 2006. It used to be a great hotel. In fact, we were there in April of this year, and it was tolerable (but beginning to go downhill).
In fact, we stayed in another room (different floor) the prior week without the bedbug problem (we hope). But, we were upset that the place was starting to seem seedy because the cleaning was not thorough.
We had to go to another city and then returned to this hotel. I saw a bug on the bed e
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arly in the morning, but it seemed to be a type of beetle (since I had not actually seen a bed bug before now). I flushed it thinking that it was a stray insect. The prior night had been very stormy.
On the next morning, in the wee hours, I awoke and saw another bug. When I went to reach for it, it bled (it was full of blood). So, I turned on the lights and, lo and behold, there several of these bugs. And, they bled when smashed. As well, we both had bites on our extremities.
We looked under the sheets, and it looked okay. The problem was found when we looked under the bed skirt. There were a massive colonies (in several locations) with eggs and all that had been there for quite a while.
We have pictures to back up this statement. The clerk wanted to move us to another room, but given deterioration of the hotel, we did not think that it was wise to stay.
Why couldn't they have their staff look at the bedding each time they changed the bed? Did they actually see these and ignored the problem? What gives as Hilton is supposed to run good hotels?
We would like to know but have not heard from the manager (will we ever?).
Henceforth, from now on (given this training), we will check the bedding in detail before we accept the room.