Nate on 01/15/2015
12/30/14, checked mother in-law into 1215 extended stay room & rate because she was relocating to Dallas and unsure how long until apt. would be available. Room was dingy and no frills, did our own cleaning with Lysol wipes. No linens provided, put new store bought sheets and blanket on bed and went to sleep. She wakes around 2am with several bugs on her exposed arms, more around her pillows and can see them streaming from headboard and mattress. Contact front desk, they offer to change rooms. W
hile working on this another guest is leaving in a huff after being moved to THREE DIFFERENT ROOMS and all had bedbugs! Decide to just check out in the morning, ANOTHER guest with same issue being told NO REFUNDS, leave or they'll call the cops!! Obviously this is their racket, considering the level of infestation they don't have professional exterminators. What a sham! Stay away, for your own health!!
Tommy on 12/11/2014
I started staying at DFW Airport Hotel and Conference Center on November 3, 2014. The very first room they gave me I immediately went in and lifted the mattress to check for bed bugs and found adult size bed bugs on the mattress. I complained to hotel mgmt and they moved me to another room which also had bed bugs on the mattress. The mgmt assured me they were calling the exterminator the following day and they were going to "condem" the first 2 rooms that I was in. I saw people staying in the sa
me two rooms 2 days after. I never saw an exterminator on the premises at all. The room I was staying in which is room #3196 within 2 weeks showed signs of bed bugs. Upon alerting the hotel mgmt, I was told that I had to leave the premises because of something they said they found in my trash can. I was not given a refund of my rent money that I had just paid 2 days before and was denied my deposit back as well. I have even seen bed bugs crawling in their elevator! They are INFESTED with them and will NOT spend the $ it takes to get rid of them! DO NOT STAY AT THIS HOTEL!
jesusloves on 03/17/2014
at first i thought it was nothing but later had welt on my back and arms so did my wife and daughter. other people in the hotel told me they had the same,hotel management does nothing