NICOLE on 11/14/2013
11/14/2013 JUST CHECKED OUT TODAY AND STILL UPSET. CHECKED IN AT 1PM ON 11/13/2013 AND AT MIDNITE FOUND A BED BUG CRAWLING ON ME!!! THEY WOULD NOT DO A THING ABOUT IT BUT MOVE ME TO ANOTHER ROOM (DIDNT FIND ANY BEDBUGS THERE) BUT NOW THIS PLACE IS CREEPY. THEY SHOULD HAVE REFUNDED MY MONEY!!!
Anonymous on 10/05/2011
Staying there for SXSW 2011, mid-March 2011. Had 2 rooms next to each other and the one on the far end of the first floor had bedbugs. No one was bit and we actually killed one and brought it to the front desk. We were refunded for that room but little else.
The second room had no bed bugs and the room they moved us to didn't either. Seemed like an isolated incident.