BMarks on 10/17/2011
We checked in on 10/13/2011 to the 8 bedroom cabin named Papa Bear's Cabin (1154 VILLA OVERLOOK WAY). I checked my bed thoroughly as I always do and did not find any bugs. I did not check the other rooms as I assumed the rest of my family would do the same. As we were in the process of packing up and cleaning we found bed bugs in 6 of the bedrooms as well as all of the spare bunk beds the kids had slept in for 3 nights. All of the bed bugs found were alive and in the adult stage of life. I
called the Sugar Maple Cabins customer service to report it and they were very rude. I mentioned that I needed to talk to someone about some type of reparations. The woman told me that was not going to happen. Eventually the conversation became heated and she hung up on me. Our group had other problems with the cabin besides the bed bugs. Water leaked from the kitchen sink drain onto the floor and they never came to fix it (reported multiple times). One of the bathroom tubs took hours to drain. The glass was falling out of one of the back porch doors. The place had not been rented for months and we asked if there were any "issues" with this particular cabin before we agreed to rent it. Of course they told us there were none. DO NOT EVER RENT FROM THIS AGENCY. YOU WILL BE SORRY LIKE US! ALL 8 FAMILIES HAD TO DRIVE HOME 6 HOURS AND THEN DEAL WITH THE NIGHTMARE OF TRYING TO KILL ANY POTENTIAL STOWAWAY BUGS IN THE LUGGAGE OR VEHICLES. NOT A FUN NIGHT!