SoccerMom on 02/02/2016
January 30, 2016, room 312. On the second night of my stay, found a live adult bed bug on the pillow of the queen bed we weren't sleeping in. After searching the area, discovered several 'babies' on the same pillow, and an additional two adults. When we stripped the bed we slept in the night before, we didn't find anything, and I had no bites. I took adult bug to front desk, along with the pillow and 'babies'. He arranged for us to stay at a sister hotel down the street, at no cost to us. Since
we used hotels.com and paid through them, he said they couldn't refund us any money, but would work with the third party to get money back for us. It's unlikely we will see any money, but honestly the sister hotel was nicer than the Hampton, and hopefully we were able to prevent an infestation.