Anonymous on 11/15/2014
We stayed at this Ramada in Pigeon Forge, TN from Oct. 10, 2014 to Oct. 12, 2014.
On the morning of Oct. 12 we discovered that my son had bedbug bites on his hand. We had purchased the room through travelocity's secret rate program where we had prepaid for the room for three nights. We asked the staff to move us to a different hotel property for the last night, but they said this was not possible because we had used the secret rate program. They offered to move us to a different room for the
last night. We checked the new room and found a bedbug crawling between the mattress and box springs.
After a long period on the phone with travelocity customer service, we were able to get a refund for the last night and a discount for another hotel in the area. This does not begin to compensate for the extensive trouble we have had to undertake in order to prevent bedbugs in our own home.
This hotel has bedbugs. Stay at your own risk, and beware using travelocity secret rates. You may get stuck in a bedbug hotel.
Our initial room was on the third floor and the room they proposed that we switch to was on the second floor.
Disgusted on 08/01/2013
We just came back from staying here last night July 31. Upon awakening this morning we found a big crawling in the bed. Management initially told us that they had never had bedbugs but later as someone else pointed out stated that they have had issues with bed bugs in the past.
Mary on 05/30/2013
We have stayed here at this hotel 4 times since January 2013. We have stayed in a different room each time and we have never seen a bed bug here. And we check every time - every where we stay! If there ever was any here they aren't here now. I also think half of the claims on this website are bogus and unfounded. Anyone can make a claim on here. We love this hotel and will continue to come back here again and again.
Anonymous on 09/25/2012
Had a 3 night reservation for Sept. 23-26, 2012. We checked into room 303, walked up and the room seemed acceptable. We stayed the night of Sept. 23. When we woke up at 6:30 on Sept. 24 I immediately jumped in the shower. I heard my husband yell "shit, what the hell" I came out and he said "there are bugs in my bed" I pulled the sheet completely down, and there were bugs crawling on the sheet. They were running fast, trying to crawl back under the sheet. I caught one of the bugs and took it down
to the front desk. First they denied they ever had bed bugs, then they admitted it had been months ago. They moved us to a different property. When we checked into the second property, I gave them one of the bugs I had smashed in a baggie, but I kept the second one, the hotel clerk was kind enough to find me another baggie so I could keep one while he showed the other one to the exterminator when he did come.