Mack family on 04/07/2014
Went to a Timeshare seminar on 04/04/2014, Which we received free room for the night. Upon Check-In, we asked to be on lower lever due to my husbands knees. The attendant stated we have to place you in another section, due to someone else paying for the room.Thought that was kinda odd, but ok. Was placed in Room #318 and upon entrance room looked really nice. Woke up the next morning and there was blood stains on the sheet. Was looking around bed and found a bed bug. I immediately killed it and
placed it on a bar of soap and took a picture of it to show the Receptionist. I went around looking at the mattress and raising the bedcover and noticed droppings around the sides of the mattress. Housekeeping knocked on door and I told her about the bedbug situation and she looked suprised. I asked for a garbage bag so I could place all of our clothing in it until we made it back to our house. Went down with my husband to check out and after the lady ask how our night went we told her about the situation. She was appauled that they had bedbugs. She took our information down and told me that she would have the manager call us and it has been 3 days and still not a phone call and it's 04/07/2014.