Country Hearth Inn & Suites
117 Pin Oak View Dr
Pigeon Forge, TN 99999

Found 1 report:

Booked rooms for October 16th-19th, 2012 arrived at 2:00am on Wed morning checked bed immediately went to bed got up around 9:00 showered and left. Came back to room on Wed night around 10:00 pm went to bed. woke up 7:30 am was having coffee sitting on bed noticed a blood streak (checked ourselves for cut or scrape was none) on sheet then saw something tiny crawling on sheet! Pulled covers off bed got my IPad and took video of bug crawling on mattress! We immediately showered, packed and went

to check out. We told owners wife why we were checking out early..she immediately became rude and told us NEVER had she had any complaints of any kind and wouldn't even look at the video. She refused to give us a refund for Tues and Wed nights but did give us credit back to our credit card for Thurs, Fri, and Sat nights! Told her her I was going to give her a bad review said she didn't care go ahead. Did not apologize, nothing, RUDE, WILL NEVER STAY THERE AGAIN, I realize motels do get bedbugs but it is how the owners/management treats the customer that counts and she was terrible ! Don't recommend this motel to anyone! Do not stay here!!!

see full report...

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