Cathy on 12/31/2014
We had reservations for our 30th wedding anniversary on the night of the 27th. After turning the lights off I felt itchy and got up and turned the lights on and glanced at the pillow and seen a bug and smashed it and then moved the pillows and there were several bed bugs scurrying about on the pillows. If you smashed them they were bright red blood spots. I tried to call the desk and did not get an answer so I put my gown in a plastic bag got dressed and run down to the front desk and insisted t
hat the man come up and see for him self. After showing the man the bugs he told us that everything was filled up around there and there were no vacancies. He did refund our payment and we were forced to sleep in our Mini Van for the night. After speaking to the corporate office number that I was given, I don't think anything will be done about this situation. They said they were sorry and the matter would be looked into. I am still itching and freaked out about this.
Midge Lang on 03/10/2014
Friday March 7th, 2014 I was at Comfort Suites in Pigeon Forge, TN with my grandson and he said "Hey there's a bug crawling on my bed", and then he said "Hey there's another one and it's trying to go down into the sheet." Then I got up from my bed and examined it.He pulled back his sheet and we saw 2 more, then lifted up the mattress and saw a bunch of them coming out of a hole in the box springs. You could see a lot of tiny white particles around the hole that could have been eggs. In my bed, I
found another small one crawling. Inside each pillow (2) there was one each. They looked exactly like the pictures. I carried 2 inside a pillowcase to the front desk to show the man and he wouldn't look at them. We checked out after throwing some clothes away and all he would put down on the paper was I was dissatisfied with the room. I asked had that ever happened and he said "Well people have SAID they saw them." I am 100% certain these were bedbugs.