Anonymous on 05/28/2012
On 5/27/12, overheard a couple in the lobby complaining about finding bedbugs in their room. They brought one down from the room to show the receptionist. They asked for a refund for the room because they were leaving, but the receptionist refused, became angry, and threatened to call the police.
This argument was heard by my wife, who spoke briefly with the couple. This made the receptionist even more angry.