Unhappy in Springfield, VA on 06/01/2011
This concerns a duplex condo at 907 South Ocean Blvd,Emerald Dunes A, N. Myrtle Beach, SC. The rental from May 21 to May 26, 20ll, was handled by CondoLux, 311 17th Avenue, S., N. Myrtle Beach, SC., telephone (843)272-2073. The first night we were there, a bug, which turned out to be a bed bug, was found on a bed in the master suite. It was killed, and oozed blood. The next night two more live bugs were found in the same bed on the pillow. Other bedrooms were inspected by us and found to hav
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e traces of bed bug infestation. We took the live bugs (in a plastic bag) to the CondoLux rental office. The person at reception, Linda, registered no concern or apology. She offered to relocate us to another condo, off the beach and refund the difference in price. Our condo was to be disinfected at high heat and we were told to leave our luggage there. We then spent the rest of the week at the ocean view condo washing clothing (there were 10 of us family members) and running items through the dryer at extreme heat. With that many people, it took all week. The gen. mgr. (Stewart Brown) was on vacation. I spoke with him upon our return to our various homes; this was on May 31st. Mr. Brown was polite, but assumed no responsibility for the "epidemic" (we should have been advised that there was one in N. Myrtle Beach). Nor did he offer any compensation for our misery and ruined vacation. i.e.a refund. It may turn out, in spite of our precautions, that we may be infesting 8 different homes. Again, Mr. Brown showed no concern when I expressed this possibility.
907 So. Ocean Blvd, (Emerald Dunes A) was so infested that the cleaning staff should have noticed it. Surely, they were aware of the wide-spread problem, as we were not.
I trust you will post this complaint so that others may be forewarned about renting through CondoLux.