Ocean Dunes Resort and Villas
201 75th Ave N, Myrtle Beach
Myrtle Beach, SC 29572

Found 1 report:

My family and I went to this hotel from August 5, 2015 to August 7, 2015 and the moment we walked in our room there was an overwhelming smell of urine. As we investigated more we found the beds were overloaded with bed bugs. We called the front desk and spoke with someone and requested a new room, they moved us to three other rooms and we found more bedbugs each time. Along with more wet mildewed carpets, urine and blood stained mattresses.

The staff refused to do anything else other than mo

ve us from room to room. When we asked for management, nothing was ever done. We couldn't even get housekeeping the entire time we were there. When we tried to go down and talk to them about the bed bugs, they rushed us out of the lobby, and made us leave the main part of the lobby.

The only thing the manager could say was, "we are trying to make better changes here". When we asked for a refund so we could go to another hotel, the manager Jessica Grella said the only thing she would do was give us a percentage off of one night in that hotel.

This was the worse vacation I've ever been on regarding this hotel. I will NEVER even consider coming here again and will be sure to tell EVERYONE I know about the filth and horrible management. Thanks for ruining our vacation Sands Resorts Ocean Dunes

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22 bedbug reports near this address:

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