Lilly on 12/06/2014
April 2014, found bug crawling on bed, then saw blood on the sheet, took bug to front desk, housekeeping came and searched room, took mattresses off bed and searched, it was bed bugs so moved us to another room on another floor. We had not unpacked any of our luggage so luggage was checked and was fine.
Anonymous on 10/05/2014
Sept 20 to 23 2014
We woke up with bed bug bites. The sheets were changed. We did not report this to the front desk because the whole trip to Bay View was a disaster, from check in to departure. Elevators quit working on Sunday, we were 19 floors up. Construction on the roof for 2 days drove us crazy.
Anonymous on 10/18/2013
We stayed in a suite on 10-16-13. Checked beds and they looked clean, however we woke up with bites and stains on the sheets. Hotel handled our situation well, however all belongings had to be heat treated to 300 degrees and were sopping wet. Definitely ruined our vacation.