The Westin Convention Center Pittsburgh 1000 Penn Ave Pittsburgh, PA
Found 4 reports:
Anonymous on 05/07/2012
I believe I was exposed to bed bugs during my early May 2012 stay at the Westin in Pittsburgh. I found some empty egg casings on the sheets of both beds. I also have a few bites on my ankles. The infestation in my room wasn't severe and after I reported the problem the hotel had a pest specialist do a sweep who did not find anything. The representative at guest services was not at all surprised by my report and several other guests I spoke with at my conference had also been bitten...
Anonymous on 03/13/2012
I work at this hotel and I will tell you that Starwood hotels takes all of the feedback from our guests very seriously. Starwood hotels takes bed bug claims very seriously we have very detailed and specific procedures that we follow when such a claim is made. In the event that there would be an infestation the customer would be told that there was a problem turned over to our insurance carrier and a very detailed and lengthy protocol would be followed.
• The resurgence of bed bu
gs in North America over the last five years is a widely recognized problem. This problem has not only affected the hotel industry, but hospitals, college dormitories, private homes and apartment buildings as well as department stores and movie theaters.
• The care and comfort of our guests and associates are of the utmost priority to Starwood Hotels and we proactively take daily and then additional weekly measures to inspect for bed bugs to ensure the quality of each guests stay and associates work day.
• We mandate an aggressive pest elimination policy to address this problem. This protocol includes regularly scheduled professional inspections and if necessary eradication protocols.
• We have a thorough training program for our housekeeping and maintenance associates to assist in the early recognition of an infestation.
• Any room suspected of possible bed bug activity is quarantined and remains quarantined until a thorough inspection by professionals is conducted.
Every concern related to bed bugs that is reported to an employee is documented not one the hotel level but on the corporate level with Starwood. I checked the records based on the limited details listed above and there were not ANY bed bug reports made to the hotel around these dates or any issues in the hotel.
I stayed here for a conference in Oct 2009. After 2 bad nites trying to sleep in a room with terrible pipe noise, i was moved to another room, and woke up covered with bites. Had over 30 bites on just one arm! The hotel denied a problem and said that I must have brought the bugs with me (from home?! then why did the bites only show up at this hotel? why only after I was moved to this new room? why did i never get bites at home?). I was not the only person from the conference to get bites at t
his hotel, atleast 2 other people I talked to had some degree of bites (not as bad as mine). I baked everything i owned after i got home to avoid infestation. and threw away the suitcase (which would not fit in the oven) I will never stay in this hotel again and have even been boycotting Westins.