The Westin Convention Center Pittsburgh 1000 Penn Ave Pittsburgh, PA
Found 6 reports:
Westin Hotel Manager on 08/25/2014
Westin Convention Center response to recent claim by SW on 08/06/14:
Guest room was inspected by Orkin Pest Control on 7/31/14 upon learning of guest experience. Orkin concluded there were no visible signs of bed bug activity and a DNA Swab test was ordered. The DNA analysis came back negative indicating no bed bug activity for at least the past 30 days. At this time we are unsure what caused the irritation to SW's ankles.
Should you have any questions or concerns, please don't hesitate to
contact me directly.
Director of Operations
Westin Convention Center
412-281-3700 ext 6304
Stayed at the Westin on a Sunday night. When we checked in my feet and ankles were bite free. I did not realize I had been bitten right away, my feet didn't start to itch until Monday afternoon (I had put socks on as soon as I woke up and wasn't really paying attention to my feet until I noticed the itching). Between my feet, ankles, and lower legs I had about 75-100bites. I called the hotel right away after I realized what the bites where. They told me they would have their pest control com
pany inspect the room and call me back. I got a call on Wednesday saying that they didn't see any bumblebees. When I told her I didn't report bumblebees, I reported bed bugs she said "Oh, we didn't see those either" I have not heard anything from the hotel since.
I believe I was exposed to bed bugs during my early May 2012 stay at the Westin in Pittsburgh. I found some empty egg casings on the sheets of both beds. I also have a few bites on my ankles. The infestation in my room wasn't severe and after I reported the problem the hotel had a pest specialist do a sweep who did not find anything. The representative at guest services was not at all surprised by my report and several other guests I spoke with at my conference had also been bitten...
Anonymous on 03/13/2012
I work at this hotel and I will tell you that Starwood hotels takes all of the feedback from our guests very seriously. Starwood hotels takes bed bug claims very seriously we have very detailed and specific procedures that we follow when such a claim is made. In the event that there would be an infestation the customer would be told that there was a problem turned over to our insurance carrier and a very detailed and lengthy protocol would be followed.
• The resurgence of bed bu
gs in North America over the last five years is a widely recognized problem. This problem has not only affected the hotel industry, but hospitals, college dormitories, private homes and apartment buildings as well as department stores and movie theaters.
• The care and comfort of our guests and associates are of the utmost priority to Starwood Hotels and we proactively take daily and then additional weekly measures to inspect for bed bugs to ensure the quality of each guests stay and associates work day.
• We mandate an aggressive pest elimination policy to address this problem. This protocol includes regularly scheduled professional inspections and if necessary eradication protocols.
• We have a thorough training program for our housekeeping and maintenance associates to assist in the early recognition of an infestation.
• Any room suspected of possible bed bug activity is quarantined and remains quarantined until a thorough inspection by professionals is conducted.
Every concern related to bed bugs that is reported to an employee is documented not one the hotel level but on the corporate level with Starwood. I checked the records based on the limited details listed above and there were not ANY bed bug reports made to the hotel around these dates or any issues in the hotel.
I stayed here for a conference in Oct 2009. After 2 bad nites trying to sleep in a room with terrible pipe noise, i was moved to another room, and woke up covered with bites. Had over 30 bites on just one arm! The hotel denied a problem and said that I must have brought the bugs with me (from home?! then why did the bites only show up at this hotel? why only after I was moved to this new room? why did i never get bites at home?). I was not the only person from the conference to get bites at t
his hotel, atleast 2 other people I talked to had some degree of bites (not as bad as mine). I baked everything i owned after i got home to avoid infestation. and threw away the suitcase (which would not fit in the oven) I will never stay in this hotel again and have even been boycotting Westins.