Anonymous on 10/15/2013
Checked in this weekend 10/11/13 and found bed bugs in our room on box spring. Reported it to the front desk and they moved us to another room. Very disconcerting. The bugs were easily visible on box spring.
I was impressed with how front desk handled it.
Anonymous on 09/07/2012
Over this last Labor day weekend my family and I stayed at the Castaway Bay Resort (same address as Breakers Hotel here). We slept a night and in the morning found a bed bug in one of our party's beds (didn't find any in the other three). Contacted the front desk and they apologized profusely and sent two people from house keeping to bag our clothes and remove them to put them through a high heat cycle on the dryer. They moved us to another room and comped us the nights stay. We left our lug
gage in the infected room and they said they would mail it to us after they had a professional team come in and heat treat the room. All in all, it could have been much worse, but still... ewww!
Anonymous on 10/09/2011
Bed Bugs bit my legs in several areas rashes were intense.