Great Wolf Lodge Water Park - Mason, OH 2501 Great Wolf Dr Mason, OH 45040-8085
Found 20 reports:
Ex-Wolf Pack on 01/08/2014
I worked in housekeeping here from 1/13-8/13. and let me tell you I would never pay to stay at this hotel they treat a few rooms a day for bed bugs, not to mention the managers don't care about customer service or their employees.
Anonymous on 12/29/2013
We stayed at GWL on March 31-April 1,2013. Didn't think to look for bed bugs. But a month later my husband was getting"chewed" on. We were trying to figure out what these "bites"/"allergic" reaction could be.I happened to be sitting on the couch in the afternoon& saw this BUG come out of my couch. I freaked..looked on line and saw it was a bed bug.We called to let them know and they were APPRECIATIVE" of us letting them know. Realizing we brought these back from GWL!!!!!!! We have lost over 4,oo
o dollars of furniture,laundering costs and spending 520.00 for spraying our house!!!!Now being the beginning of Dec/2013...my daughter was complaining of mosquito bites. Investigation lead to my son's room being infested from head to toe on his bed frame. We now just lost a bed and dresser. On top of my youngest daughter getting eatin' alive. We are going to have to spend 2,000&turn our house upside down in order to be guarantedd to get rid of these things!!! I WILL NEVER RETURN TO GREAT WOLF LODGE!!!!! OUR FRIENDS&FAMILY WILL KNOW!!!
My family stayed here in August of 2013 we had a great time and did not have a problem until about one month later when we realized we brought bed bugs back to our home!!! This is the absolute worst! I am laying here on an air mattress as i type this. We are one week free of bed bugs. We thru away everything! Including our head board and the baby's crib. (I hear they hide in wood). I pray they are gone!
Anonymous on 08/06/2013
On september 2012 our family stayed at greatwolf lodge for my daughters birthday we were planning to stay Friday night and Saturday night but we only stayed for one night. we have stayed at great wolf plenty of times my son was sleeping on the pull out couch and when he woke up in the morning he had bits all over him I did not know what they were. so my friend was sitting on the pullout looking at his bits and one of the bugs was crawling on him. we were not for sure what it was so we took it t
o the front desk and showed them and they tried telling us it was a lady bug. There was a lady in line she laughed and said that is a bed bug.She turned around and looked at her husband and said we are not staying here. I went back to our room and told my friends and kids lets go this place has bed bugs I have heard they live in mattress so I went and looked at the cress of thee mattress in both rooms and pull out and it looked like black mits it was so gross. I called down to the front desk and told them we will not be staying another night and the front desk lady told me she could put us in another room I laughed. So as we were packing up we get a call in the room stating we were going to be charged for the night because we had a free night on Friday that was given to us by great wolf because of our last stay cause they put 30 kids right above us and we got no sleep because kids were jumping up and down all night and we called during the night and they said they would take care of it never did cause it went on all night. so lets just say we will never be staying at greatwolf again.
Pretty sure my husband was bitten by bed bugs at this location, sleeping on the pullout couch. We cannot figure out anything else it could be. Now I am freaking out.
Amber on 04/29/2013
My family visited gel in nov of 2012. We had a confirmed bed bug probl at our home shortly after. Will never stay there again. Filthy and yes u can bring them home.
Price Family on 04/18/2013
My Mother and my 3 daughters checked in on 4/12/13 and checked out on 4/14/13. Upon arrival I inspected the mattress and the sofa as I always do when checking into a hotel. I did not see any obvious bedbugs, but all the mattresses have a zipped cover making it difficult to inspected. We had a great stay until the morning of 4/14/13 my mother woke up asking me what kind of bug is this. I quickly went over to her bed and identified a bed bug. I am a Nurse Practitioner and have encountered a bed bu
t at work before. I called the front desk and they send a manager with a row of quarters (to launder our belongings)and garbage bags. I asked if we would be reimbursed for our stay considering we paid $600 for 2 nights and we had been planning on enjoying the waterpark for the day after checkout, not spending the day doing laundry and stressing out over bedbugs. They said they had to "confirm the room had more than one bedbug because bed bugs travel on people". I felt like they were saying we may have brought it in which was not possible. On 4/17/13- the manager called and offered me a free stay or a one night refund. I accepted the night refund because we will NEVER go back there and strongly encourage our friends and family to avoid the facility. I wish I would have checked the Bedbug registry prior to traveling.
Checked in on Friday, March 1st. My daughter slept on the pull out sofa. On saturday we noticed what appeared to be red bug bites on her leg. She has very sensitive skin so I thought maybe she was having a reaction. By the time we got home she had them all over her body so I got some cortizone cream. They appeared to be getting better until about 2 weeks later they started appearing again- yep they followed us home. When I called to tell them, the superivisor didn't seem to care much and said th
ey would check it out. Called me back a few days later to say the room came back negative. That was the only place we had traveled too so I have NO doubt that is where we got them. It is going to cost me close to $4000 dollars to get my house cleared of bed bugs so I will certainly NEVER go back to the Great Wolfe Lodge and have told everyone I know the same thing.
Checked in on 1/17/2013 and enjoyed a day at the resorts pool. Did not think to check the beds because we had stayed there twice before with no problems. In the morning, found a small bug on our child's bed which was later confirmed to be a bedbug. Unfortunately, we had already 'checked out' and had put all our belongs in the car (without bagging them) when it was confirmed.
Our room was comp'd, and the manager apologized and said they would send us vouchers for another stay, but do we r
eally want to go back?!? No.
We took precautions before taking our belongings inside our house, and hopefully the car does not cause a problem.
Very disappointed to read that this is a common problem with this resort. I hope they get the problem under control. They need a better system in place to check rooms before they are occupied.
We checked into room 3009 on 12/21/12. As it was late and the water park would be closing soon, we walked around the hotel and showed our kids all that we would be doing the next day. Afterwards we went back to our room to get relax and get ready for bed. After about 30 mins. of sitting in our bed, I broke out in what I thought were hives all over my feet and ankles. Since I had no idea what I could have been allergic to, my husband suggested I shower off to see if that would help. It didn't
and my "hives" became worse. He went out at 11:30 at night to buy Benedryl to help my itching to stop. The next morning as I was waking up, I saw a bug climb up the sheets toward me. I grabbed a plastic cup and placed the bug in it. It was a bed bug. Although we had checked the bed when we initially checked in, we didn't check it as thoroughly as we should have since there was a zippered mattress cover on it. After find the bed bug and calling for management, we took the sheet and mattress protector off and found tears in the mattress caused by the bed bugs. Management and a pest control company confirmed that the room was infested. Management was very courteous, offered us quarters to launder our items and a different room, however, we did not accept as we imagine how the rest of the lodge is just as infested. We bagged all our items, took them to be laundered and had to throw out several things (including luggage) for fear of bringing bed bugs home. I ended up with over 300 bed bug bites all over my body (including face). Our daughters have had nightmares and refused to sleep under covers (even at home) until recently. Whether we ever stay in a hotel again is questionable after this experience.
11/03/12: We checked in for the weekend as my husbands company was having a conference. We always check for bed bugs first thing and this place had them! Droppings were visible to the naked eye and covered the sides of the mattresses. They were also in the crevices of the wood of the bed frames. My husband is a doctor so he knows what he is looking for. We immediately called the front desk and it took them almost an hour to come down to our room. Once they came, they had to call the manager and
she came down but said she could not comment on what it was because they have to have it tested first. She offered to give us a room across the hall. We went in with her and found more evidence of bed bugs and droppings. We decided to not stay and they did refund our money. It was a huge hassle to bag all of our stuff and we had to drive back home that night. The staff was courteous but did not apologize much or seem like they cared about our business. I will never stay in one of these hotels, however, the water park was fun for the kids.
We stayed at the GWL 11/30. I was concerned about bed bugs because of a friend who encountered them recently. I called the hotel before coming to let them know my concern and they were super helpful and provided me with tips on how to check my room. I checked the room myself and had a staff member come and check also. They were very kind and polite and didn't seem to mind that I had called them away from their other duties. They offered to give me quarters for laundry- even though they did not f
ind anything suspicious. They also offered to have the Eco-Lab check our room and call us with their follow up report. They called our room the next morning to ask if everything was ok. By the time we got home the following evening, there was a message on the phone that said the report came back negative. I was impressed with how they handled the situation. This was the 6th year we have been to this lodge and we will go again next year. We had 12 other families stay this same visit without any problems. We loved this trip! Thank you to the staff of GWL for making our stay memorable.
Nothing happened. I had an excellent stay at the gwl. Bed bugs are carried in from people and I'm 100% sure an establishment has policies set for these "uninvited guests". Suck it up people it's reality.
Anonymous on 09/19/2012
Sun. sept 16, 2012. I "checked in" on Facebook that we were staying there. As soon as I did, my "friends" all warned me that they knew of people that have been bitten by bedbugs while staying. I checked the place, and it seemed ok, I didn't see anything. I read someone else's report on this website that said they got bit and Great Wolf Lodge had a pest control company come in and confirm if there was indeed bed bugs in their room. So when we left, i asked if they would confirm if our room had b
edbugs. keep in mind... i didn't think ours had any, but I sure as hell wasn't going to bring any home. I kept our belongings in the garage until I knew for sure.. 48hrs later, the test came back that there WAS an active infestation in our room! GROSS!! i was glad I kept our stuff outside and was able to handle it correctly. I also have been checking our beds, linens, etc.. and I don't see any evidence. They refunded the money for our stay and were very professional and courteous. I hope I didn't bring any home, or was able to handle it correctly so our house didn't get infested!!
I stayed at the Great Wolf lodge August 8 through the 10th 2012. Early morning (5 A.M.) on the 10th I was awakened by something crawling on my arm. I flipped on the lights and caught four of the insects, which were later verified as Bedbugs. They switched our room immediately and offered to let me use their laundry facility, as we were checking out in a few hours I requested large garbage bags to seal all of our belongings and luggage. Then spent the better part of the weekend in my driveway at
home vacuuming out and transporting clothing in plastic bags to an awaiting hot washer. I also had to wash my daughters hair with Rid just as a precaution. Management promised to "Comp" our stay and send out a gift certificate for another. We had two rooms for two nights. They refunded one nights stay for a total of $274 and sent out a certificate for one nights stay. Needless to say the incident ruined our vacation. Not to mention my ability to sleep peacefully in my own home! Now everytime I feel an itch I jump up, flip on the lights and check my bed or my couch depending where I am. Fortunately, I have not seen any signs of infestation at my home as of yet.
Our daughter went on a girl scout trip to Great Wolf. Previously we had no bed bug issues but 14 days later, after she returned, we found them in her room. She had not stayed anywhere else or with anyone else nor had had anyone else over in the time between staying at GWL and us finding them. So, in this case we are assuming they came from GWL. We have gone over and over again where she had been or who had been over. This is the only outside source in the time prior to their emerg
ence. We had an exterminator confirm what they are and now look at a lot of work and expense to try and eradicate them.
4/11/2012-4/12/2012 Checked in to room and thoroughly checked the beds and picture frames. didn't see anything thought we were safe. The next morning we woke and my boyfriend was complaining of "mosquito bites" he received during the night when he went out to smoke. He had slept in the couch. The people that slept in the beds were not complaining of itching and nothing else was thought about it. My boyfriend was itching so bad that he commented to the 3 other family that we were vacationing with
. We went home and got him some benadryl and he fell asleep on the couch. I woke him and made him get in the bed, I began watching TV on the couch he had fallen asleep on at home and fell asleep myself. I woke up with itching and bumps. I went and looked in the mirror and they were bed bug bites on my arms. I woke my boyfriend and examined his "mosquito bites" and they were obviously bed bug bites. I immediately wrapped all of my furniture in plastic. I went to our luggage and as I was taking items out to put in the dryer, I saw a bug. I threw ALL of our luggage away. I called the Great Wolf Lodge and informed them and they called me back to confirm bed bugs were found in the room. I called an extermination company to examine my home and they found bugs under the plastic wrap on my bed. I have thrown away my beds and furniture. As well as approximately 50% on the clothing in my house. I had the house heat treated at a cost of 1480.00 and we are using camping furniture.
4/19/2012 - single night stay. Thoroughly checked the room and all 4 corners of each bed when we arrived and found no signs. Removed outer bedding and my husband, myself and my 2 preschoolers slept only top of the sheets. At 2am we spotted a single bedbug on the corner of the mattress by the headboard coming towards my husband. When we attempted to catch it, it fell back between the box spring and wall, where we couldn't reach it. Couldn't sleep the rest of the night as we kept watching ove
r the children for more bed bugs. Kept the lights on the rest of the night and did not use any bed covers, but never found any more bed bugs. Unfortunately, the hotel's 3rd party inspection unit found no bed bug activity in the room and did not offer to comp the room. I thoroughly dread any necessary future hotel stays because of this. This proves that just because you check the room, doesn't mean there won't be a problem.
3/13/12 Woke up to a sensation on my back, reached behind and found a bedbug. I took it to the front desk. They offered a new room, but I didn't see any point in changing, we were already exposed. Moving would just spread them further. They gave us a roll of quarters so that we could run our belongings through the drier before we left. They called in pest control and certified that the room had a bedbug problem. They said that their procedure is to heat treat the room. Comped us the cost o
f the room, gave us a certificate for lunch and said that they would send us a certificate for a free night. I don't know if I can go back or ever go to a hotel again.
One night stay on February 12, 2012. Failed to check when we arrived. Next morning on pull out sofa found a bug crawling across the sheet! Call staff and they believed that this was a bed bug. They stated that they would call in professionals and call us later. Compt room of course. We kept the bug in plastic bag and showed to pest control and indeed it was bed bug. Luckily we saw it so that we could take procautions before taking our items inside the house! Read couple of same reviews on "t
ripadvisor.com" regarding this resort's bed bug problems.