BFamily on 11/17/2015
My family stayed here on 11/06. When we arrived to our room we had to go find someone to sweep,as our floors were dirty and I didn't want my daughter sticking anything in her mouth. That should of been my tell sign to check the beds, but we did not. We stayed 2 days and my luggage was on the bed or on the floor. Well we apparently brought a bug home with us, and I now have to heat treat my entire place. I am furious and disgusted. And we are reorrcuring customer to here. Very disappointed after
this last trip I'm not sure we will be back.
Anonymous on 07/23/2015
Two of my girlfriends & I stayed at GWL on 7/19/15. Along with 9 children. We stayed in a suite that had a separate bedroom. Then an additional two queen size beds in the open area, along with a pull out couch. My daughter woke up with about 7 bites on her arm, which I didn't notice until the evening of 7/20/15. So we called GWL, and they did an investigation and DID in fact find bedbugs. I wish I would have seen the bite marks earlier in the morning because when we got home in the afternoon, sh
e threw her blankie & all luggage right on her bed in her bedroom. So, after a manager called to confirm bedbugs, I immediately stripped the beds and washed EVERYTHING. In this process, I lifted up her mattress, and sure enough found about 5 bedbugs. I know it doesn't sound like a lot... But it just goes to show that those things travel on clothing/blankets/ect, and they also lay eggs and hatch extremely quick. I called terminex and they are coming out tomorrow morning. I called GWL and told them we brought them home. THEY should be the ones paying for this service & I'll do everything in my power to make sure that they do. There is absolutely no reason for bedbugs in a hotel that expensive. Sounds like the need to do thorough checks in between each stay! Manager is supposed to call me back tomorrow morning to discuss covering the termination. And yes, we did get our money back for our 1 night stay. But, after all of this.... There is absolutely no way I will be taking my family back which is unfortunate! Totally not worth it.
Lisa on 07/19/2015
My daughters youth group stayed 2 nights here on July 16-18, 2015. My daughter stayed in a loft room with 8 other girls. Bed bugs were found on one of the girls and traces along the seams in the mattress. They had quite a few other rooms and at this time, at least of the other rooms had reported bed bugs in them. One boy had 20 bites on him in the morning. They reported it to their group leader, so I am hoping they will follow up with the hotel. I told my daughter that she paid quite a bit
of money to go on this outing and that she should NEVER have to sleep in a room with bugs. Needless to say, upon her arrival home, we did a lengthy search through her things and shook them out very good prior to her coming in the house.
Anonymous on 05/13/2015
I never been there but every body says that is bed bugs on Facebook and everything I'm going there for three days and I'm dleeping some where else
Anonymous on 04/20/2015
Angela on 03/18/2015
My entire family stayed (23-25 people) stayed at GWL in December, 2014. We had a total of 5 suites; 3 on one side & 2 on the other. Fortunately, none of us were bitten by any bed bugs, nor did we see any evidence of them. I'm very thankful for this, but in reality, this is life folks, & these things do happen. The bugs are carried in on customers of GWL. They're at fault if they don't keep up with their extermination efforts. Washing your clothes in hot water does not get rid of the problem, so
if management is offering laundry facilities to customers, it goes to show that the staff is not properly trained in dealing with the problem. It takes high heat, like a dryer only, to kill them off. I'll make sure to double check our rooms next time we go; that's for sure. We had a wonderful time there for a family Christmas getaway.
Anonymous on 03/14/2015
Stayed 2/5/15 room appeared to be clean , saw no signs of bed bugs, my son went to bed around 9pm woke up with a bite and crying at 10pm, I was not sure what it was, I put him in the bath thought that would help him, we called the front desk asked if they had any bugs or spider problems in the room told him our child got bit, he told us no that he would have the room inspected the next morning. We checked out of the hotel, none of us had any more bites. A week later the manger called us said th
ey confirmed bed bugs in our room, refunded us our money and gave us a one night stay free!! Glad we didn't bring any home!! Management was very nice!
Glad I didnt get em on 03/12/2015
Stayed one night at GWL in October 2014
Inspected beds upon arrival, saw no signs.
I am grateful to report we did not have a problem
And did not bring any bugs home!
Anonymous on 02/18/2015
2/16/15. Checked room on arrival. Mattress covered. No evidence observed. Left with bites on arms. Treating all luggage as infested. We sure hope we didn't bring these home. At $520 a night this sort of thing is ridiculous.
Casei on 11/21/2014
In May 2014 my friend and I decided to take our kids here for a mini getaway. We checked the room/bed when we arrived and did not see anything. However, after returning home, about 2 weeks later I found bed bugs on my kids beds. We had not been anywhere else so I know they came from there. After calling the staff, I was told that they did not have bed bugs and we would not be refunded or comp'd for anything. Crappiest customer service I have ever seen. As for me and my family, we will NEVER
go there again..
hannah on 10/07/2014
Wow. I? Along with my family also had an incident with bed bugs while visiting the lodge! We also found hair words in the bathroom and by the sliding doors. My mother 2 as bitten by them before we knew what happened. When you pay 300+ dollars for a resort room, a bed bug should not exist
MomFromOhio on 05/15/2014
Yes - they STILL have bedbugs.
A year ago (2/2013), my family stayed at Great Wolf Lodge Mason OH and encountered bedbugs in our room. The management was mildly helpful (they had the room inspected and confirmed it was infected), and gave us a free nights stay that we could use sometime in the next year.
Fast forward a year later (3/2014) - we crazily decided to go back. I even asked when we checked in if they had any recent reports of bed bug activity (the front desk was NO help at all
and claimed there were NO managers to answer my questions). I inspected the room thoroughly, found a few small spots that seemed like it may be activity, but no bugs. We decided to risk it and stay the night and be very proactive when we got home about washing all our belongings.
6 weeks later, we found a bed bug at home. We haven't travelled anywhere except Great Wolf Lodge and I have to assume we brought it home from there.
DO NOT GO THERE UNTIL THIS PROBLEM IS RESOLVED COMPLETELY. Some rooms are fine, some rooms are infected - why take the chance?
Anon Please on 04/14/2014
I stayed here with three of my closest friends in January 2014. That was probably my 6th time staying there. Thank the Lord I have had any damaged furniture, bites, etc. But to clear things up -I AM NOT STAYING THERE AGAIN! Plus reading some of these reviews horrify me. I read someone had $4k worth of damage brought to their home when they arrived back from GWL. And multiple people said the staff will not take care of the issue. I'm pissed!
Anonymous on 04/07/2014
Brought bed bugs home from GWL! Still battling the problem thousands of dollars letter:/!!
Great Wolf Lodge on 04/07/2014
On behalf of the management at Great Wolf Lodge in Mason, Ohio, we are disappointed to read the recent posts on this page and felt we had to respond in kind.
Great Wolf Lodge has a rigorous and solid program with regard to the inspection, prevention and treatment of bed bugs. Our resort conducts daily inspections in our guest suites. We have a full time, state-certified pest control inspector on our staff who educates and trains our housekeeping team and conducts inspections.
Bed bugs are
introduced to a resort by guests. Our staff is trained to spot the signs of possible bed bug activity, and respond immediately and appropriately as part of their daily inspections.
Providing a safe and memorable experience is our number one priority. We take the issue of possible bed bug activity very seriously. If anyone has questions or concerns, we encourage them to contact us directly at [email protected]
Great Wolf Lodge Mason
Anonymous on 04/07/2014
We spent labor day weekend there 9/2013 and woke up with red bumps on our legs and arms....but it wasn't until we got home that we realized we brought bed bugs home from Great Wolf Lodge. It is such a nice place for a family getaway but we will not be returning due to their bed bug infestation.
Anonymous on 04/07/2014
Family stayed at this location Feb 2013. Had a nice time at water park and I was ready to get some rest. An hour or so into my sleep, I woke up scratching. I was unable to go back to sleep and noticed bumps on my legs. Me and my husband searched the bed and found several bed bugs. We put them in a cup and notified the front desk. They told us they would have to test the room and let us know if it tested positive for bed bugs. We checked out and went home (stripping at the front door). We immedia
tely bagged up everything that had contact with that room and went to laundry mat to wash. The next day we got a call from GWL stating the room was positive for bed bugs and they wanted to give us a free stay. We declined the free stay and instead got refunded for the previous one. I would not risk my household to stay at this place ever again! They charge too much for me to have to worry about a bed bug issue.
Anonymous on 04/07/2014
I checked in ti a room at this location on 4/1/13
As soon as I arrived before bringing baggage in I checked the room. I flipped the bed & seen a group of bed bugs!
I called the front desk they offered me a new room on the opposite side of the hotel I looked & found nothing. When I started unpacking I seen one in the arm of the couch.
There is no way that hotel doesn't have one bed bug infested room.
Anonymous on 03/13/2014
I booked a trip here for the weekend and a friend alerted me to the bed bug issue. I began investigating and decided there weren't enough reports to scare me off. I read that a former housekeeper stated they had a problem there and didn't take it seriously. I figured she was just a disgruntled ex employee since I know a few people who have gone without problems.
My mother called a friends daughter who works in one of the shops within GWL and she said she would not stay there. She states
there is definitely a bed bug problem that the GWL refuses to deal with adequately. Instead they spray a few rooms here and there which does nothing and deny anything is wrong. Meanwhile they are breeding and spreading. I am glad my friends who've gone escaped without carrying bugs to their home but I will not be going here. It is a shame because its such a fun place.
Ex-Wolf Pack on 01/08/2014
I worked in housekeeping here from 1/13-8/13. and let me tell you I would never pay to stay at this hotel they treat a few rooms a day for bed bugs, not to mention the managers don't care about customer service or their employees.
Anonymous on 12/29/2013
We stayed at GWL on March 31-April 1,2013. Didn't think to look for bed bugs. But a month later my husband was getting"chewed" on. We were trying to figure out what these "bites"/"allergic" reaction could be.I happened to be sitting on the couch in the afternoon& saw this BUG come out of my couch. I freaked..looked on line and saw it was a bed bug.We called to let them know and they were APPRECIATIVE" of us letting them know. Realizing we brought these back from GWL!!!!!!! We have lost over 4,oo
o dollars of furniture,laundering costs and spending 520.00 for spraying our house!!!!Now being the beginning of Dec/2013...my daughter was complaining of mosquito bites. Investigation lead to my son's room being infested from head to toe on his bed frame. We now just lost a bed and dresser. On top of my youngest daughter getting eatin' alive. We are going to have to spend 2,000&turn our house upside down in order to be guarantedd to get rid of these things!!! I WILL NEVER RETURN TO GREAT WOLF LODGE!!!!! OUR FRIENDS&FAMILY WILL KNOW!!!
Anonymous on 10/31/2013
My family stayed here in August of 2013 we had a great time and did not have a problem until about one month later when we realized we brought bed bugs back to our home!!! This is the absolute worst! I am laying here on an air mattress as i type this. We are one week free of bed bugs. We thru away everything! Including our head board and the baby's crib. (I hear they hide in wood). I pray they are gone!
Anonymous on 08/06/2013
On september 2012 our family stayed at greatwolf lodge for my daughters birthday we were planning to stay Friday night and Saturday night but we only stayed for one night. we have stayed at great wolf plenty of times my son was sleeping on the pull out couch and when he woke up in the morning he had bits all over him I did not know what they were. so my friend was sitting on the pullout looking at his bits and one of the bugs was crawling on him. we were not for sure what it was so we took it t
o the front desk and showed them and they tried telling us it was a lady bug. There was a lady in line she laughed and said that is a bed bug.She turned around and looked at her husband and said we are not staying here. I went back to our room and told my friends and kids lets go this place has bed bugs I have heard they live in mattress so I went and looked at the cress of thee mattress in both rooms and pull out and it looked like black mits it was so gross. I called down to the front desk and told them we will not be staying another night and the front desk lady told me she could put us in another room I laughed. So as we were packing up we get a call in the room stating we were going to be charged for the night because we had a free night on Friday that was given to us by great wolf because of our last stay cause they put 30 kids right above us and we got no sleep because kids were jumping up and down all night and we called during the night and they said they would take care of it never did cause it went on all night. so lets just say we will never be staying at greatwolf again.
Anonymous on 07/16/2013
Pretty sure my husband was bitten by bed bugs at this location, sleeping on the pullout couch. We cannot figure out anything else it could be. Now I am freaking out.
Amber on 04/29/2013
My family visited gel in nov of 2012. We had a confirmed bed bug probl at our home shortly after. Will never stay there again. Filthy and yes u can bring them home.
Price Family on 04/18/2013
My Mother and my 3 daughters checked in on 4/12/13 and checked out on 4/14/13. Upon arrival I inspected the mattress and the sofa as I always do when checking into a hotel. I did not see any obvious bedbugs, but all the mattresses have a zipped cover making it difficult to inspected. We had a great stay until the morning of 4/14/13 my mother woke up asking me what kind of bug is this. I quickly went over to her bed and identified a bed bug. I am a Nurse Practitioner and have encountered a bed bu
t at work before. I called the front desk and they send a manager with a row of quarters (to launder our belongings)and garbage bags. I asked if we would be reimbursed for our stay considering we paid $600 for 2 nights and we had been planning on enjoying the waterpark for the day after checkout, not spending the day doing laundry and stressing out over bedbugs. They said they had to "confirm the room had more than one bedbug because bed bugs travel on people". I felt like they were saying we may have brought it in which was not possible. On 4/17/13- the manager called and offered me a free stay or a one night refund. I accepted the night refund because we will NEVER go back there and strongly encourage our friends and family to avoid the facility. I wish I would have checked the Bedbug registry prior to traveling.
Anonymous on 04/08/2013
Checked in on Friday, March 1st. My daughter slept on the pull out sofa. On saturday we noticed what appeared to be red bug bites on her leg. She has very sensitive skin so I thought maybe she was having a reaction. By the time we got home she had them all over her body so I got some cortizone cream. They appeared to be getting better until about 2 weeks later they started appearing again- yep they followed us home. When I called to tell them, the superivisor didn't seem to care much and said th
ey would check it out. Called me back a few days later to say the room came back negative. That was the only place we had traveled too so I have NO doubt that is where we got them. It is going to cost me close to $4000 dollars to get my house cleared of bed bugs so I will certainly NEVER go back to the Great Wolfe Lodge and have told everyone I know the same thing.
Anonymous on 01/19/2013
Checked in on 1/17/2013 and enjoyed a day at the resorts pool. Did not think to check the beds because we had stayed there twice before with no problems. In the morning, found a small bug on our child's bed which was later confirmed to be a bedbug. Unfortunately, we had already 'checked out' and had put all our belongs in the car (without bagging them) when it was confirmed.
Our room was comp'd, and the manager apologized and said they would send us vouchers for another stay, but do we r
eally want to go back?!? No.
We took precautions before taking our belongings inside our house, and hopefully the car does not cause a problem.
Very disappointed to read that this is a common problem with this resort. I hope they get the problem under control. They need a better system in place to check rooms before they are occupied.
Anonymous on 01/05/2013
We checked into room 3009 on 12/21/12. As it was late and the water park would be closing soon, we walked around the hotel and showed our kids all that we would be doing the next day. Afterwards we went back to our room to get relax and get ready for bed. After about 30 mins. of sitting in our bed, I broke out in what I thought were hives all over my feet and ankles. Since I had no idea what I could have been allergic to, my husband suggested I shower off to see if that would help. It didn't
and my "hives" became worse. He went out at 11:30 at night to buy Benedryl to help my itching to stop. The next morning as I was waking up, I saw a bug climb up the sheets toward me. I grabbed a plastic cup and placed the bug in it. It was a bed bug. Although we had checked the bed when we initially checked in, we didn't check it as thoroughly as we should have since there was a zippered mattress cover on it. After find the bed bug and calling for management, we took the sheet and mattress protector off and found tears in the mattress caused by the bed bugs. Management and a pest control company confirmed that the room was infested. Management was very courteous, offered us quarters to launder our items and a different room, however, we did not accept as we imagine how the rest of the lodge is just as infested. We bagged all our items, took them to be laundered and had to throw out several things (including luggage) for fear of bringing bed bugs home. I ended up with over 300 bed bug bites all over my body (including face). Our daughters have had nightmares and refused to sleep under covers (even at home) until recently. Whether we ever stay in a hotel again is questionable after this experience.
Anonymous on 12/20/2012
11/03/12: We checked in for the weekend as my husbands company was having a conference. We always check for bed bugs first thing and this place had them! Droppings were visible to the naked eye and covered the sides of the mattresses. They were also in the crevices of the wood of the bed frames. My husband is a doctor so he knows what he is looking for. We immediately called the front desk and it took them almost an hour to come down to our room. Once they came, they had to call the manager and
she came down but said she could not comment on what it was because they have to have it tested first. She offered to give us a room across the hall. We went in with her and found more evidence of bed bugs and droppings. We decided to not stay and they did refund our money. It was a huge hassle to bag all of our stuff and we had to drive back home that night. The staff was courteous but did not apologize much or seem like they cared about our business. I will never stay in one of these hotels, however, the water park was fun for the kids.
Elle on 12/02/2012
We stayed at the GWL 11/30. I was concerned about bed bugs because of a friend who encountered them recently. I called the hotel before coming to let them know my concern and they were super helpful and provided me with tips on how to check my room. I checked the room myself and had a staff member come and check also. They were very kind and polite and didn't seem to mind that I had called them away from their other duties. They offered to give me quarters for laundry- even though they did not f
ind anything suspicious. They also offered to have the Eco-Lab check our room and call us with their follow up report. They called our room the next morning to ask if everything was ok. By the time we got home the following evening, there was a message on the phone that said the report came back negative. I was impressed with how they handled the situation. This was the 6th year we have been to this lodge and we will go again next year. We had 12 other families stay this same visit without any problems. We loved this trip! Thank you to the staff of GWL for making our stay memorable.
Anonymous on 09/25/2012
Nothing happened. I had an excellent stay at the gwl. Bed bugs are carried in from people and I'm 100% sure an establishment has policies set for these "uninvited guests". Suck it up people it's reality.
Anonymous on 09/19/2012
Sun. sept 16, 2012. I "checked in" on Facebook that we were staying there. As soon as I did, my "friends" all warned me that they knew of people that have been bitten by bedbugs while staying. I checked the place, and it seemed ok, I didn't see anything. I read someone else's report on this website that said they got bit and Great Wolf Lodge had a pest control company come in and confirm if there was indeed bed bugs in their room. So when we left, i asked if they would confirm if our room had b
edbugs. keep in mind... i didn't think ours had any, but I sure as hell wasn't going to bring any home. I kept our belongings in the garage until I knew for sure.. 48hrs later, the test came back that there WAS an active infestation in our room! GROSS!! i was glad I kept our stuff outside and was able to handle it correctly. I also have been checking our beds, linens, etc.. and I don't see any evidence. They refunded the money for our stay and were very professional and courteous. I hope I didn't bring any home, or was able to handle it correctly so our house didn't get infested!!
matdoc94 on 08/24/2012
I stayed at the Great Wolf lodge August 8 through the 10th 2012. Early morning (5 A.M.) on the 10th I was awakened by something crawling on my arm. I flipped on the lights and caught four of the insects, which were later verified as Bedbugs. They switched our room immediately and offered to let me use their laundry facility, as we were checking out in a few hours I requested large garbage bags to seal all of our belongings and luggage. Then spent the better part of the weekend in my driveway at
home vacuuming out and transporting clothing in plastic bags to an awaiting hot washer. I also had to wash my daughters hair with Rid just as a precaution. Management promised to "Comp" our stay and send out a gift certificate for another. We had two rooms for two nights. They refunded one nights stay for a total of $274 and sent out a certificate for one nights stay. Needless to say the incident ruined our vacation. Not to mention my ability to sleep peacefully in my own home! Now everytime I feel an itch I jump up, flip on the lights and check my bed or my couch depending where I am. Fortunately, I have not seen any signs of infestation at my home as of yet.
Anonymous on 07/03/2012
Our daughter went on a girl scout trip to Great Wolf. Previously we had no bed bug issues but 14 days later, after she returned, we found them in her room. She had not stayed anywhere else or with anyone else nor had had anyone else over in the time between staying at GWL and us finding them. So, in this case we are assuming they came from GWL. We have gone over and over again where she had been or who had been over. This is the only outside source in the time prior to their emerg
ence. We had an exterminator confirm what they are and now look at a lot of work and expense to try and eradicate them.
Anonymous on 05/17/2012
4/11/2012-4/12/2012 Checked in to room and thoroughly checked the beds and picture frames. didn't see anything thought we were safe. The next morning we woke and my boyfriend was complaining of "mosquito bites" he received during the night when he went out to smoke. He had slept in the couch. The people that slept in the beds were not complaining of itching and nothing else was thought about it. My boyfriend was itching so bad that he commented to the 3 other family that we were vacationing with
. We went home and got him some benadryl and he fell asleep on the couch. I woke him and made him get in the bed, I began watching TV on the couch he had fallen asleep on at home and fell asleep myself. I woke up with itching and bumps. I went and looked in the mirror and they were bed bug bites on my arms. I woke my boyfriend and examined his "mosquito bites" and they were obviously bed bug bites. I immediately wrapped all of my furniture in plastic. I went to our luggage and as I was taking items out to put in the dryer, I saw a bug. I threw ALL of our luggage away. I called the Great Wolf Lodge and informed them and they called me back to confirm bed bugs were found in the room. I called an extermination company to examine my home and they found bugs under the plastic wrap on my bed. I have thrown away my beds and furniture. As well as approximately 50% on the clothing in my house. I had the house heat treated at a cost of 1480.00 and we are using camping furniture.
Anonymous on 04/20/2012
4/19/2012 - single night stay. Thoroughly checked the room and all 4 corners of each bed when we arrived and found no signs. Removed outer bedding and my husband, myself and my 2 preschoolers slept only top of the sheets. At 2am we spotted a single bedbug on the corner of the mattress by the headboard coming towards my husband. When we attempted to catch it, it fell back between the box spring and wall, where we couldn't reach it. Couldn't sleep the rest of the night as we kept watching ove
r the children for more bed bugs. Kept the lights on the rest of the night and did not use any bed covers, but never found any more bed bugs. Unfortunately, the hotel's 3rd party inspection unit found no bed bug activity in the room and did not offer to comp the room. I thoroughly dread any necessary future hotel stays because of this. This proves that just because you check the room, doesn't mean there won't be a problem.
Anonymous on 03/14/2012
3/13/12 Woke up to a sensation on my back, reached behind and found a bedbug. I took it to the front desk. They offered a new room, but I didn't see any point in changing, we were already exposed. Moving would just spread them further. They gave us a roll of quarters so that we could run our belongings through the drier before we left. They called in pest control and certified that the room had a bedbug problem. They said that their procedure is to heat treat the room. Comped us the cost o
f the room, gave us a certificate for lunch and said that they would send us a certificate for a free night. I don't know if I can go back or ever go to a hotel again.
Tammy on 02/13/2012
One night stay on February 12, 2012. Failed to check when we arrived. Next morning on pull out sofa found a bug crawling across the sheet! Call staff and they believed that this was a bed bug. They stated that they would call in professionals and call us later. Compt room of course. We kept the bug in plastic bag and showed to pest control and indeed it was bed bug. Luckily we saw it so that we could take procautions before taking our items inside the house! Read couple of same reviews on "t
ripadvisor.com" regarding this resort's bed bug problems.