Great Wolf Lodge
122 Washington Way
Mason, OH 45040-2140

Found 4 reports:

2/25/2015 I was planning my sons birthday party and was thinking of Great Wolf Lodge but I came across these bed bug reviews and said FORGET THAT!!!!!! They should be ashamed of themselves for still allowing guests into that facility!!! THAT IS REDICULOUS!!! How fair is that for other people to have to deal with such a horrible, costly, emotionally draining not to mention physically draining after all the stuff you have to throw away and bag up and high heat dry etc. WHY IS THAT FAIR?? Close t

he &@! down for good if you are not suitable to be open. Can't the health department intervene? For the love! This problem does not need to be spread throughout the U.S. I'm sure it's scarring the children that went there for a fun time and then woke up with bug bites all over them. That's an awesome memory to have! It may not be GWL's fault that they have them (as they mentioned in their earlier post. Saying that guests bring them into the resort) but you guys do have them, so news flash, it's your facility and your responsibility to THOROUGHLY fix the issue. If you need to lose money and shut down then DO IT! Stop stealing from people and lying to them. That's what you do when you take each reservation. Hope you're all sleeping well in YOUR beds when u leave your crooked job at the not so Great Wolf Lodge.

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We went to Great Wolf Lodge in April of 2014. It turned out to be a nightmare. It cost of thousands of dollars and we had to replace so much furniture. I thought I had ring worm until my sister told me they looked like bed bug bites and went home and investigated. Don't stay here. You think it won't ever happen to you, but it does. It is a very real problem. Our already overpriced vacation turned into much more. It is a rip off. They need to close down. They were closed 6 weeks this year trying

to get rid of the bed bugs, but they never did. Someday, their palace will be a ruin. They caused our family a great deal of strife this year, as well as six thousand dollars.

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On behalf of the management at Great Wolf Lodge in Mason, Ohio, we are disappointed to read the recent posts on this page and felt we had to respond in kind.

Great Wolf Lodge has a rigorous and solid program with regard to the inspection, prevention and treatment of bed bugs. Our resort conducts daily inspections in our guest suites. We have a full time, state-certified pest control inspector on our staff who educates and trains our housekeeping team and conducts inspections.

Bed bugs ar

e introduced to a resort by guests. Our staff is trained to spot the signs of possible bed bug activity, and respond immediately and appropriately as part of their daily inspections.

Providing a safe and memorable experience is our number one priority. We take the issue of possible bed bug activity very seriously. If anyone has questions or concerns, we encourage them to contact us directly at [email protected]

Thank you.
Great Wolf Lodge Mason

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Me and my family stayed at great wolf oct 13 2013 for a night out. Everything was great until i woke up with bedbugs crawling on me and my children when we where in bed. If you notice all the mattress and box springs are in covers to protect their stuff and so they get in yours..It is so bad they have a full time exterminator on staff that is what the maintenance man named jim told me while we where in the hall waiting on security to come up and write a report. He said he dont blame us he wouldn

t stay here either..So please think twice before you stay. they comped our room but we left.. What a waste.

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