Anonymous on 09/30/2015
My daughter woke in the morning with swarms of bites (red, swollen and painful) on her arms, neck and stomach.
I then started inspecting the bed and mattress and saw BED BUGS! I quickly took a photo of the bed bug and captured the bed bug in a plastic cup. The bed bug was flat and rusty in color.
I then brought the bed bug in the plastic cup to the front desk person working at the time. She asked me “what room are you in?”. I told her I was in room 219. She then replied “we have
never had a problem with room 219”, implying that bed bugs were nothing new at this hotel.
I handed her the plastic cup with the bed bug inside and I proceeded to tell her about my daughter having copious amounts of bug bites.
The front desk person at the time could not help me and she told me that the manager would be present later in the day.
Later in the afternoon I went back to the hotel to talk to the manager. When I explained what happened to the manager she mentioned that she saw the bug that was captured in the plastic cup. She then proceeds to tell me that the bed bug was “just a small, little tiny bug” (while gesturing with her hands) and tried to make every effort to minimize the BED BUG!
I then promptly explained to her that my daughter had numerous bites on her right arm, stomach, neck, left wrist and lower right leg. I then showed her photos of some of the bites. The manager then told me “we do not know what’s in the room and we are not responsible”.
According to the state law (R.C. § 3731.13.) in Ohio, hotels and single room occupancy facilities including bedding, floors, and carpets must be kept sanitary. This law clearly prohibits bedding which is infested with vermin or bedbugs from being used on any bed in any hotel.
This hotel is not only a filthy dump that broke the law, the management (ownership) lack integrity and have no moral compass!
Anonymous on 07/16/2015
I ve stayed at the Red Roof in room 119/121/123 over a period of 3 months, I'm a Truckdriver on a dedicated route.
Didn't realize the bites I received were Bedbugs because I never came across these insects before.
It finally came out as a guest was leaving and very upset,
That his whole family was bitten up, and had the bugs in a cup to show the desk.
They denied everything, and he said passing me outside in the parking lot that he was notifying the Health Dept. To come down and quarantine t
I called Company and asked to be removed from there immediately, no questions asked.
trucker on 03/25/2014
Stayed there 3-13-14 to 3-14-14. Got bit up pretty bad in 1 night on the second floor. Threw all my clothes I had in there with me away and bought some new ones at the truck stop across the street. The TA truck stop had 10 times better showers too. Hotel stinks of smoke even in non smoking rooms and water was nasty and rooms unclean. Had to stay there cause my truck was in the shop next door and had no ride. I'll buy a cab if it happens again before I stay there again. The bed bugs were just the
top of crap for that hotel.
Anonymous on 11/06/2013
November 5 2013. Bedbugs!
Anonymous on 07/08/2013
Woke up at 1230 with insane itching. I have experienced bedbug bites in the past, so I knew exactly what it was. Turned on the lights, threw back the covers and found at least 6 bugs crawling around. ROOM 221
Anonymous on 09/27/2012
Late July 2012, 4 people stayed in 2 rooms at this location, 114 and 214 for 4 days while attending a music festival nearby.
After 2 days the couple in 214 started seeing small bites on their bodies which developed into welts over the next 2-3 days. It was initially thought to be from insects at the outdoor festival but all 4 were everywhere together except at the hotel.
All 4 people went their separate ways after that and the two who were in 214 got a full-blown case of bed bug welts over
their bodies. Those on 114 were fine/clean.
After seeing a medical physician and confirming they had bed bugs we contacted the hotel. The manager denied that there was a problem. Then we contacted red roof corporate and we spent the next 2 months saying the appropriate people were away or they would get back to us. Nothing has happened. We have given them all the opportunities to fix this but they simply ignore us.
All we wanted was the refund for the one room with the problem and replacement cost for 2 suitcases.
Our only option is to now try to warn people that room 214 at least has had bed bugs.