Chris Peterson - AGM on 11/30/2010
In response to the above reported bed bug incident at our location, our hotel management and staff immediately closed down the infested room and the two rooms adjacent and below it. There was no room above the infested room to shut down since this occurred on the top floor. We had our pest control company Orkin come out that same day and treat all four rooms. Orkin uses a combination of heat/steam, chemical application, and powder to eliminate all live bugs and potenital eggs in any infected roo
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m. The mattresses, box springs, frames, pictures, carpet, drapes, switch plates, light covers, and all furniture were treated in each room. All laundry items were bagged inside the rooms and washed seperately and dryed to prevent the spreading any live bugs. The rooms remained out of service for one week. Orkin did a final check in all the rooms after one week and confirmed that all activity of bed bugs had been eliminated.
firstname.lastname@example.org on 07/24/2010
Was sleeping and was awaken by itching. Got up turned lights on and saw bed bugs on sheet and on gown. Room 409.
Called front desk, approximately 3:30 am, no answer. Got dressed and went down to front desk to tell the clerk. He said he had no reports of bed bugs. Clerk gave quarters to wash clothes and plastic bags to put all clothes and luggage in.