Daniel on 03/17/2012
I am so glad to see management post a response to these comments. I was very concerned after reading the information on this site. I stay at this hotel at least once a week and I have never had an issue. It is a great hotel with a great staff. I would reccommend it to anyone staying in Cincinnati.
Hotel Management on 03/13/2012
Millennium Cincinnati Hotel prides itself on the services provided to guests, most importantly a comfortable stay. Millennium Cincinnati Hotel implements preventative measures to ensure that all guest rooms are routinely checked for any issues, including inspections by trained housekeeping maintenance staff and management. Additionally an outsourced pest control company regularly performs spot inspections of the rooms. Millennium Hotels & Resorts strives to provide our visitors with the best
service and we’re extremely proud of the quality of stay we provide.
Thank you,
Hotel Management
Mary on 03/03/2012
We stayed at the Millennium Hotel for a trade show at the Convention Center which was attached to the hotel. When we arrived in our room there was a note on one of the beds, we later learn it was from one cleaning person to another, that stated: "Be sure to change the sheets on both beds, I seen bed bugs"
We showed the note to the manager and he changed us to another room. My husband had bites the next morning and I had 5 bites a few days later. The rooms were run down and very dirty. We
would never consider this hotel or any hotels run by this company in the future.
Kelli on 11/30/2011
I stayed at the Millennium Hotel from 11/23-and left the morning of 11/26. The first 2 nights we didn't have any issues. We had double beds and I had checked both mattress very carefully. The third night my boyfriend brought a third pillow over from the 2nd bed. He woke up in the middle of the night cause he thought he was bitten, when we turned on the light there the bedbug was sitting on the pillow. We called management and they took awhile to come up, not sure why it was 3am. We submitted a
report that night and they said a manager would be in touch with us 1st thing Monday morning. Monday and Tuesday has passed and no call from anyone at the Millennium, we called on Tuesday to only get a managers voicemail. I'm a frequent traveler and have stayed here at least 6 times this year alone, but that was my last!
Dina on 11/20/2011
November 16, 2011 was my second (and final) stay at the Millennium. I stayed on the 5th floor of the North Tower. This is, I believe, the "updated" portion of the hotel.
As I was getting ready for bed on the first night of my trip, I noticed a small insect on the wall behind the TV. I grabbed it with a pair of tweezers and had it pinched by the leg. It was definitely a bed bug, but one which hadn't fed in a while (light brown, not reddish). I killed it by crushing it under a bar of soap in th
e bathroom.
Totally freaked out, I tried calling down to the front desk. The line was busy - I am guessing it was because the room phone was improperly programmed (earlier that night, the room service button rang endlessly when pushed and no one ever answered). Frustrated, I spent the next hour scouring the bed and room for more bugs. I didn't find any, but was still disgusted. Hung all of my bags from the bathroom door and ended up sleeping in the bathtub on a pile of clean towels. I checked out at 6AM the next morning and will never EVER go back.
Millennium Hotel - you are sometimes 10 to 20 dollars cheaper than the other downtown Cincy hotels, but know I know why. For a little extra cash I could have slept peacefully at the Hyatt or the Cincinnatian.
Anonymous on 10/17/2011
I was to stay at the hotel from September 2 to September 4. A friend who had checked into the hotel on the 3rd told me about bedbugs in her room. I cancelled my reservation
Anonymous on 09/19/2011
I stayed on the 20th floor, late August and saw a bedbug early the next morning (unusual as they are reported to be nocturnal); was able to capture it in a cup and reported it to the staff. Security and housekeeping were quick to act. They offered to launder my clothing and take care of everything. I had to write a statement of events about finding the 'critter'. The room was shutdown and blocked off for investigation. I checked out that day! I got repeated calls of apology and concern from t
he housekeeping staff. After a few days I got a call from the investigator and Bill Longhan(?) telling me they had found other begbugs in that particular room. They were very accommodating and could not have been nicer or fair. Bedbugs are a problem so please be aware and take all necessary precautions when traveling.
Anonymous on 09/08/2011
No bedbugs. I stayed in the north tower, room 715, from August 29th through September 1st. I took great care based on what I have heard with all urban city hotels and bedbugs. I kept my clothes in Spacebags, didn't use the drawers, and took a flashlight and checked the room thoroughly. Everything was clean and no signs of bedbugs.
BTW: the pot roast was fabulous :-)
Anonymous on 08/28/2011
Stayed on the 29th floor north tower late aug 2011. Checked the room when we arrived but didn't find any bedbugs.
Anonymous on 08/25/2011
I stayed in early August 2011and was concerned about bedbugs. I was told when I made reservations to tell them my concerns and they would check it before hand and block the room. I called and the lady said she put that on the reservation. When we checked in the front desk had no idea and it was not on the reservation. She said they did not do that for guests, check the room and block it.
I checked the room from top to bottom and found no bugs but it was VERY dirty. There was hair on the b
lankets, dust bunnies, stains on the bedding, etc. I always check the hotels and I was amazed how dirty it was. Talking to some staff they said they have had several cases of bed bugs and they do everything to get rid of them.
I was disappointed since I had stayed at teh hotel before.
Pretty Pat on 08/14/2011
I RECENTLY STAYED AY THE mILLENNIUM hOTEL IN ROOM 1124, from july 28 to aug 6, 2011. Regester under the name of Maxine Jones and Doris PAT Allen.I dORIS pAT aLLEN WAS BITTEN BY BEDBUGS AND TRANSFERED TO ROMM 1126. I went to the first aid station in the Drew Center where it was confirmed I had been bitten by bedbugs, and it was stated others had come in for treatment. I spoke to several managers in reference to this, and was told the general manager or a team would get back to me. They never did
. I was given a report that stated there were no bugs in room 1124. I show them my the some of the places I had been bitten.I went back very quietly as I did not want to start any panic. I spoke to Amanda who was very nasty. Manager Marquis, tried to contact the Geneeral Manger Bill Lourdins with no avail. Another manger by the name of Bill was very nasty. No one ever called to offer any medical help, or some type of compensation for my discomfort. I had a lot of meeting to attend as I was there for an Elk Convention. I could sleep for feeeling as if something was crawling or bitting me. Upon returning home where I went to the Doctor who confirm I had been bittend by begbugs. I am still very upset as to the manner I was treat by the staff who knew that was a bed bug problem at the hotel. I am still uncomfortable and had to be treated with meedication for the bites. I can be reached at 917 751 2137. My address is 137-41 170 street Jamaica, New York 11434 i
Anonymous on 07/17/2011
I stayed here this past weekend (July 15-17 2011) to experience the city plus there was a baseball game and sausage festival going on (win). I stayed on the 20th floor in the North Tower. I inspected the room from top to bottom. I even used clear tape to be extra thorough. In addition to all of that I stayed up most of the night (primarily because I was scared from all of the stories I had heard about people being attacked by bed bugs in the middle of the night). I saw NOTHING! There were no bed
bugs in my room what so ever.However, I still took precautions when I got home and wish my clothes right away because the reputation of Cincinnati.
Anonymous on 06/07/2011
I was attending a conference from June 1 to June 9. During that time at least two people reported bedbugs and had to change rooms. Personally I did not see or have bedbugs in my room.
Anonymous on 04/09/2011
I stayed at the Millennium room 1809 in the south tower on 4/2/2011. Knowing Cincy's recent problems with bedbugs I was prepared to do a thorough search. I tore that room apart and saw no signs of bedbugs.
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