Mark Dreifuss, Rooms Executive on 06/24/2012

To Cyrus:

We have corresponded via e-mail. However, you have not responded to my most recent message. I am hopeful that you will reach out to me at your convenience.

As I stated in my e-mail, we had the room you stayed in, 1818, immediately inspected by our Pest Control Company. This company is a nationally recognized company that provides servcies to thousands of hotels across the country. The technician that inspected the room followed all of the protocols and procedures set forth by

Cyrus on 06/19/2012

We stayed two nights in room 1818 over Father's Day Weekend, 2012. Our room had two double beds and we had our two children with us. My wife and I each slept in one of the queen beds while our children slept on the floor on beds we created from items we ordered from housekeeping. Each morning we awoke to welts/sores on our bodies. On our way home from Cincy, we did research on major websites like Mayo Clinic and the CDC to try to figure out if these sores could be bed bugs. Pictures and inf

Mark Dreifuss, Rooms Executive on 12/09/2010

On behalf of Hyatt Regency Cincinnati, please allow me to reach out to the person who submitted a report on November 5, 2010 regarding their stay at our property.

We take every report of bed bugs very seriously. If a guest reports that he or she may have found bed bugs, we take swift action. We immediately remove the room from service and call in a nationally recognized pest control expert to investigate the room and take all steps necessary to address the situation.

The safety of our g

Maria Castillo on 11/05/2010

I would like to report bed bugs at this hotel. I killed two bugs as soon as I checked in the room they assigned me. My arms were bitten and are in a pretty bad shape now. Although they changed me rooms, i still did not trust. I was told that this Hotel was not known for that, but I was not lucky, I guess. I was already warned about Cincinnati's problem, but I did not believe it until I experienced.

Anyway, the new room was really fresh and not as dusty as the first one. I guess no one