Mark S. on 07/05/2013
Stayed June 2013,
I have tiny bites all over my body that my Dr said are bed bugs!
This room was comped to me by Horseshoe Casino, they told me to contact you. What is the problem? Don't you clean these rooms?
Mark Dreifuss, Rooms Executive on 06/24/2012
We have corresponded via e-mail. However, you have not responded to my most recent message. I am hopeful that you will reach out to me at your convenience.
As I stated in my e-mail, we had the room you stayed in, 1818, immediately inspected by our Pest Control Company. This company is a nationally recognized company that provides servcies to thousands of hotels across the country. The technician that inspected the room followed all of the protocols and procedures set forth by
his company to ensure accurate findings. I am pleased to report that no sign of any type of insect was discovered in room 1818.
I do hope that you and your wife are feeling better. Please feel free to reach out to me via email, which you have from our previous correspondence.
Cyrus on 06/19/2012
We stayed two nights in room 1818 over Father's Day Weekend, 2012. Our room had two double beds and we had our two children with us. My wife and I each slept in one of the queen beds while our children slept on the floor on beds we created from items we ordered from housekeeping. Each morning we awoke to welts/sores on our bodies. On our way home from Cincy, we did research on major websites like Mayo Clinic and the CDC to try to figure out if these sores could be bed bugs. Pictures and inf
ormation seemed to confirm that this was the case; however, no airtight case can ever be made absent actually identifying the bed bugs.
I contacted the hotel to report our experience. The hotel informed me that they had no open bed bug cases pending resolution.
Mark Dreifuss, Rooms Executive on 12/09/2010
On behalf of Hyatt Regency Cincinnati, please allow me to reach out to the person who submitted a report on November 5, 2010 regarding their stay at our property.
We take every report of bed bugs very seriously. If a guest reports that he or she may have found bed bugs, we take swift action. We immediately remove the room from service and call in a nationally recognized pest control expert to investigate the room and take all steps necessary to address the situation.
The safety of our g
uests and the cleanliness of our facilities are top priorities. The trained and knowledgeable housekeeping staff at Hyatt Regency Cincinnati is one of the best lines of defense along with our regular inspections. We pride ourselves on keeping our teams equipped with the knowledge, training, and tools needed to identify and address any issues, and we regularly review our housekeeping standards and procedures to ensure that each Hyatt guest enjoys a safe, clean and comfortable environment in our hotels.
I invite you to contact me at the hotel if you can provide us with more information about your stay and these alleged incidents, such as the dates of your stay. We encourage all of our guests to report any alleged incidents to us promptly so we can quickly address the situation. Respectfully, Mark Dreifuss, Rooms Executive, Hyatt Regency Cincinnati
Maria Castillo on 11/05/2010
I would like to report bed bugs at this hotel. I killed two bugs as soon as I checked in the room they assigned me. My arms were bitten and are in a pretty bad shape now. Although they changed me rooms, i still did not trust. I was told that this Hotel was not known for that, but I was not lucky, I guess. I was already warned about Cincinnati's problem, but I did not believe it until I experienced.
Anyway, the new room was really fresh and not as dusty as the first one. I guess no one
has stayed at the first room, and since I arrived at a very busy time (for a conference at the end of October), I was given a room that they hardly ever assign to people, I can tell for the dust it had compared to the second one they assigned me later on.
Hopefully things improve in the area. I heard the other hotels from the area are not better either.
Good Luck and Keep checking!!!