Hotel Management on 10/05/2011
Dear Valued Guest:
On behalf of the Embassy Suites, please allow me to reach out to you regarding your recent stay at our hotel. We take bed bug reports very seriously! Once we learned of your concerns, we immediately removed the room from service and contacted a nationally recognized pest control expert to conduct a thorough examination of your guestroom. The safety of our guests and the cleanliness of our facilities are top priorities. The trained and knowledgeable housekeeping staff at
our hotel is one of the best lines of defense along with regular inspections. We pride ourselves on keeping our teams equipped with the knowledge, training, and tools needed to identify and address any issues, and we regularly review our housekeeping standards and procedures to ensure that each guest enjoys a safe, clean and comfortable environment in our hotel. We hope you enjoy your complimentary certificate to be used anywhere in the USA.
Anonymous on 10/04/2011
Date of stay 10/3/11. Pulled covers back to go to bed and saw bedbugs on the sheets and under pillow. Called front desk and they switched me to another room.