Neal Millman on 09/08/2011

My brother, who will accept nothing but the best, stays at the St. Regis every time he visits New York. He has never found any bedbugs! In fact, he raves so highly of this hotel, that for the first time, I am checking in for a few days later this month. The manager's response to the one complaint, shows just how much they care about their guests and how seriously they take ANY complaint. After my stay, I will post any bedbug problem. But I seriously doubt there will be one.

Pedro Dias - Hotel Manager on 01/18/2011

This is a response to the guest who posted anonimously on 01/11/2011:

Dear Guest,

I would like to thank you for choosing the St. Regis Hotel on your most recent visit to New York. Kindly know that we take any comments of this nature very seriously and always welcome the opportunity to resolve this or any other concerns directly with our guests during their stay.
To address this growing problem, Starwood mandates an aggressive pest control policy, which includes regularly scheduled prof

Anonymous on 01/11/2011

my husband was staying in a suite at the St. Regis when he saw three bed bugs climbing the wall. he reported it to staff and they denied it and swatted them off the wall saying they were crumbs. they moved him to a much smaller room.