Anastasia on 01/30/2012

Stayed here with my husband Dec 9-11. The room was beautiful and there were no signs of bed bugs - I checked EVERYWHERE (because I'm so paranoid). My sister and her husband stayed in another room and theirs was also bedbug free.

outraged on 08/06/2011

I stayed at The London for 2 nights with my twins.After the first night my son was complaining of being itchy and started to get what I thought were mosquito bites. The second night we switched beds and I woke up with red welts classic bed bug bloodline bites. Management offered to buy us dinner. What a disgrace. It was not until I put a stop payment from Amex and threatened to call every newspaper did they offer an apology and full refund. What a horrible experience. My legs are still discolore

Anonymous on 10/05/2010

I stayed at the London the night of 9/29 and had no problem. I returned the nights of 10/1 and 10/2, and woke up my last morning with what was clearly a welt from a bedbug bite. Obviously not a major infestation in that room, since I escaped entirely the first night. Then again, I was out quite late both nights, so I didn't spend much time in bed. I reported it to the front desk on my way out, the woman looked at me in utter horror but didn't try to deny what it was.

Anonymous on 09/21/2010

Stayed 2 nights at the end of August 2010. Husband and i got multiple bites on our arms. Didnt realize they were bedbug bites until researching it online while waiting at JFK to fly home.
We threw away our luggage once we got home and put all of our clothes in the washer on high heat before entering our home.
Then had to pay $250 for a bedbug sniffing dog to inspect our home. Left a voicemail with management to tell them to fumigate but never heard back.
Definitely checking this website befo

Anonymous on 09/17/2010

March 2010......stayed at the london.....after the 2nd night I woke up at 5am with itchy welts on my legs.Having experienced this once before at the Ritz in Montreal, I immediately called the front desk and reported it.They sent someone to my room who briefly looked at the sheets and mattress and then claimed they did not see anything. We moved rooms and they assured me they would investigate further. The next day they gave me a report from the linen company that said there were no bedbugs found

Anonymous on 09/10/2010

April 2009-Spent three nights at London NYC. My daughter (different bed than me)had bed bug bites all over her legs after the second night. We complained to the hotel and they inspected the room. They denied that there were bed bugs. However, a doctor said they were bed bug bites. The hotel did not offer a refund or credit of any kind. I insisted on it and they finally agreed to one night free.

Mrs. B. on 07/20/2010

I checked into the London on July 7,2010.I noticed some small red spots on my arm by the second day which didn't look like normal mosquito bites. They were just small red dots. I checked out after 4 nights and when I arrived home I noticed red spots on my legs and arms which were really itching and were quite irratable. I was first in room 1710 but the plumbing was poor. They moved us to room 3510 which is where I feel the bites were from. First I thought it was flea bites because people are che

L. Alexander on 05/16/2010

Stayed here the 2nd week of May 2010 in room 5214. Woke up with a huge red bite on leg. The entire trip my legs were only exposed while sleeping in bed at The London. After sleeping here a second night I flew home and discovered I had five large bites that were in the classic bed bug bite pattern. Had to double wash everything I took with me and all bedding at home to try and make sure I didn't bring any back with me. Have never had this problem at home and do not want it!!!

Anonymous on 03/09/2010

MAY 2009
Husband and daughter went on short vacation to NYC - we stayed 3 nights at the lovely London NYC - day we left noticed red bites - assumed they were mosquitos...log story short - since then we had a total infestation of bed bugs; have completely re-done our bedroom at home thanks to the bed bugs!

Anonymous on 12/18/2009

Got bedbugs from this hotel in May 2009. After $3000 spent on new bed, bedding, flooring and fumigation, am definitely suggesting to check before you sleep there!

The London NYC on 09/01/2009

Checked in Wed. Aug 12th and woke up the next morning with about a dozen small red itchy bumps. My wife joined me the next night and experienced the same problem after sleeping in the bed. Room was 1907.

Hotel moved us to a new room, claimed to have inspected room 1907 and found no bugs (our symptions suggest otherwise) and did not offer a refund.

Symptoms subsided after we switched rooms.

The London NYC on 08/05/2009

Woke up on 8/6 with itchy red bumps on my legs. Unsure of what caused the bumps I discussed with a local DR and discovered it was caused by bed bugs.