I moved to the 12th floor the bites had spread to my legs, groin and back.

The lady on reception was so unhelpful, when I first enquired about the room to be refunded they simply dismissed this idea and said that there was nothing they could do as it was booked through a third party. We have been staying with the Metro for over twenty years, this is not the type of customer service I expected to receive. I was aghast when I was made to feel that I was making a fuss about a few mosquito bites. It was clearly obvious that the bites were caused by bed bug bites and not mosquitoes as they had first suggested. I was in a lot of pain and couldn’t carry on with my appointments. I have lost out on business as I had to cancel my appointments for the morning so that I could seek professional advice from the doctor and contact my travel insurance. The doctor confirmed that they were bed bug bites immediately and prescribed me with a ten day course of antibiotics and steroid cream. Since my return I have been left with scars all over my arms, I have had to discard many personal items in case the insects had spread to my suit case. My clothes had to be professionally laundered and I am currently trying to claim back all the medical fees on my insurance which totalled up to $300.00.

Stay away from the Metro!!!!