We stayed in Metro Hotel for four nights in room 817. On the last night when I was working from my bed at 3am in the dark, I saw one bed bug crawl across me. The bug was not flat indicating that it had probably and unfortunately already fed. I killed it immediately and reported it to the management the next morning. The mattress was clean (the staff had changed the sheets that afternoon) and I don't have any suspicious bites on me (though I usually don't react to bug bites for a while). We've ta
ken the precaution of laundering, freezing, and quarantining all of our belongings just in case.
Hopefully we're overreacting and our stay at Metro Hotel was otherwise very pleasant. Unless someone else reports further issues, I'd probably still stay there again.
I was woken up around 3am because my hands were very itchy. Upon turning on the light I noticed I had bites on my hands and arms and I got up and saw TWO bed bugs crawling right where I just was. They had literally just bitten me. I got tissues and killed them and threw them out and couldn't sleep the rest of the night, scared that there was more. Needless to say, I didn't stay another night.
Anonymous on 08/12/2011
Do not stay here! I stayed at the Metro from 11th - 14th July 2011 on the 5th floor. At the end of the first day I was itching and thought nothing of it. The following day the bites had spread across both arms. I was away on business, this is not what you need when dealing with a full day of apts with clients. I can honestly say that I have never seen anything like it. My arms were bright red and swollen. I was moved to the 12th floor after refusing to sleep another night on the 5th floor, when
I moved to the 12th floor the bites had spread to my legs, groin and back.
The lady on reception was so unhelpful, when I first enquired about the room to be refunded they simply dismissed this idea and said that there was nothing they could do as it was booked through a third party. We have been staying with the Metro for over twenty years, this is not the type of customer service I expected to receive. I was aghast when I was made to feel that I was making a fuss about a few mosquito bites. It was clearly obvious that the bites were caused by bed bug bites and not mosquitoes as they had first suggested. I was in a lot of pain and couldn’t carry on with my appointments. I have lost out on business as I had to cancel my appointments for the morning so that I could seek professional advice from the doctor and contact my travel insurance. The doctor confirmed that they were bed bug bites immediately and prescribed me with a ten day course of antibiotics and steroid cream. Since my return I have been left with scars all over my arms, I have had to discard many personal items in case the insects had spread to my suit case. My clothes had to be professionally laundered and I am currently trying to claim back all the medical fees on my insurance which totalled up to $300.00.
Room 911 is a suite and a lovely room. After a six night stay I returned home and started to itch and scratch. There was a line of red bites going up my legs and back. It was so bad I went to a doctor who prescribed prednisone and a Steroidal cream. My husband did not get any bites.