Anonymous on 12/21/2015
I've stayed in a hotel weekly for almost 6 years and have never had this problem before. I woke up with bites all over my arm, shoulder, and face, it was disgusting. I didn't know what it was at first, worried I had shingles or was allergic to something (I have been doing allergy immunotherapy for 2 years, and never had any reaction but thought this could be the first), until finally after 1-2 days the bites swelled up and turned red and became very itchy. At that point I went to a doctor and th
ey told me they were bed bug bites.
At first I tried to directly contact the hotel management and did not receive any response. I emailed again and a front desk clerk told me they forwarded my comments to the General Manager. After several days, I still hadn't heard anything from the hotel, but I did receive an email from a senior case manager for the parent company IHG stating I would receive an email from the general manager or hotel ownership within 48 hours. After not receiving anything for 48 hours, I contacted them again. The next response stated I would hear from them within 21 days. As it appeared absolutely nothing was being done to acknowledge or fix this problem I then looked up resources to report bed bug issues, and reported it to NYC's 311 service and the Department of HPD. I also have not heard anything from HPD
The dates of my stay were 12/7/2015 - 12/10/2015
I believe my room was 603
B.K. on 07/17/2015
Stayed for 2 nights in Indigo on 07/15-17.
Woke up this morning seeking a blood spot on the sheet. Start digging and saw some black and smaller red bugs. So far killed 5-7 and video recorded 4. Planning to leave this place and go and talk with the manager of the hotel.
Never had this happened to me before.
Anonymous on 09/17/2014
Stayed overnight in room 305 and woke up itching. Bites didn't full out materialize until later that day. There were 9 on my right arm. 3 in 3 rows. Hotel management refused to give me a refund and didn't answer my calls for 2 weeks! Horrible experience and horrible service. Do not stay here!
Anonymous on 07/17/2014
Got bitten all over last night!! Woke up in middle of the night and saw 3 of them. room 705.
Anonymous on 03/01/2014
this hotel continues to struggle with bed bugs. AVOID STAYING HERE!!!!
Anonymous on 09/09/2012
9/29 through 9/31
Stayed in two separate rooms during our stay and developed two to three bites on my stomach. Unfotunately I thought it was a bug bite and didn't wash my clothes right away so I am now having Terminex come to inspect my house because I have additional bites. Notified the manager and have yet heard back from him. Not happy at all with my stay. It is a shame because it is a nice hotel.
Anonymous on 08/04/2012
Woke up to two bedbugs on the bed. Laundry service for the hotel confirmed it. No bites, but now washing everything in hot water. 8/4/12
Anonymous on 07/09/2012
Woke up at 6 am to a bedbug staring at me. Killed it and saw blood stains on bed mattress as well. Definite bed bugs at the indigo hotel in Chelsea!!!