jimjan on 04/25/2011

We reported our problem with bedbugs after our stay in January, 2011. We finally were contacted by an insurance adjuster and have received reimbursement for damage control required to insure we didn't have our home infected.

However, we are still getting the 'run around' from the hotel general manager about honoring the Hampton Inn's pledge of 100% customer satisfaction.

We expect to be reimbursed for the cost of the room. We contacted the Hampton Inn corporate office and they back us u

Dontrewardliers on 02/03/2011

I wish I had known about this site before we booked travel at this hotel. We travel many room nights during the year and have had good results with the Hampton Inn properties until this. My company had booked 14 room nights during the week of 1/17 to 1/23. The first night we stayed, 11th floor, one of our employees was bitten on the neck,hands and back. Not a good start to the week. At first I was pleased by the response.

They did refund one room night,and moved us to a different room.

upcoming reservation on 01/31/2011

Please add the following report to Hampton Inn Manhattan Chelsea, submitted to the registry today under "108 W 24th St NY, NY" by janjim on 01/30/2011

We have reported a bed bug problem to this facility and they have failed to respond. They say they have an outside service to check on complaints but have not provided us with a report as of 1/30/2011. We stayed 1/14/2011 thru 1/17/2011 in room 1408. Beware.

We waited to complete a customer service survey until today on our stay to give the

jimjan on 01/25/2011

We stayed 3 nights Jan.14-16, 2011. I saw a small bite on a finger the second night and thought nothing of it. The night we returned home I found bites all over my ankles. My wife called the hotel the next morning. they had the room insoected and told us they found no evidence, but would have their service do a followup inspection. After a week we are still waiting for the followup report. My doctor has confirmed bed bugs. I have over a hindred bites and now my wife has been bitten.

I e

travelator on 12/05/2010

I was staying in room 1809 on 28th Nov 2010 but by the 30th Nov, I had got bitten pretty seriously on my neck, back, waist and ankles.
I didn't know what to look for and assumed you could not see these critters with the naked eye.
They got an exterminator firm in to look but said they couldn't find an infestation, however, they also said that no one had reported bed bugs for over 2 years...
Seeing the other report for the end of November where someone had actually seen them and reported them

choc show attendee on 12/04/2010

We stayed in this hotel from November 11 - 14 (oh the 20th floor). On the morning of the 14 my sister found a bedbug crawling on her. We searched the beds and that was the only one we found. So, I wouldn't say there was any kind of infestation, but she did end up with a few bites on her ankle. We took it down to the desk and reported it to them. Our biggest frustration was that they offered us no guidance on what to do with our clothes, etc. once we got home so that we could ensure that we