Courtyard New York Manhattan/Upper East Side Hotel
410 E 92nd St
New York, NY 11212-1136

Found 4 reports:

Stop making false reports

Insure a Heebee-GeeBee® free nights’ sleep when you contract with our Bedbug Detection K-9 Service.

Visitors – When staying in NYC we will work with your hotel management staff and offer a ‘Clean Bill of Health’ for your luggage and hotel room*

Homeowners – We will check your home from end to end . This is important if you’ve traveled recently.

Apartment and Dorm Residents – We will come to your apartment/dorm and ‘sweep’

all rooms and contents for the presence of bedbugs, Eggs, Larve, and Nymphs.

Offices – We will go to your office and sweep your room (or cubicle) and immediately adjoining rooms or cubicles for the presence of Bedbugs.

Schools – We will work with your child’s school Principal and perform a sweep of the classroom and student’s book bags**


Our dogs are trained to search for the presence of pheromones which are excreted by bedbugs throughout the various stages of their lives including during their period of hibernation which could last several months when you might not see them.

If our dogs alert – we will tell you where. WE ARE NOT EXTERMINATORS. We have NO CONFLICT OF INTEREST.

Why is this so important?

First and Foremost, we are K-9 Detection professionals, not exterminators who walk around with a dog on a rope. A K-9 Handler needs to know how to read a dog accurately and identify when the dog is in odor.

Next, we do not stand to gain anything by telling you that you have bedbugs, nor do we stand to loose anything by telling you that you don’t. We do not recommend anyone or steer you towards any extermination company.

Lastly, we have received training from and are certified by the City of New York in the Identification and Detection of Bedbugs throughout their various stages of life. No other company can claim this.

*We can not force a Hotel and their staff to comply with our search. There are NO REFUNDS, however you may opt to change the location of your stay and we will allow you a credit towards a search at another Hotel (expenses/fuel/parking apply)

** We do not search people or students EVER. All Rooms are first cleared of people and checked for hazards. Rooms which have undergone treatment for bedbugs must wait 3 weeks since final treatment to be safe for our K-9’s to search effectively.

To schedule a search contact us by email at [email protected] or by phone at 631-594-2765

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Checked in on March 6, 2013. Woke up at 4:30 am to use the bathroom and found 1 bed bug crawling on the pillow of the bed I was sleeping on. After killing it (fresh blood) saw 2 more crawling away. Killed them too, also with fresh blood.

shook out all my clothes on the other bed and found another live one on the second bed.

Informed the hotel around 10 am during check out. They had to confirm that it is bed bug and comp my room plus is going to pay for the cleaning of everyone with me.

Room 520

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April 17, 2011

Believe me when I say that my wife and I are OBSESSIVE when it comes to checking sheets, mattresses, and bedding for bedbugs when we stay at a hotel. We were extremely pleased to find the beds at the Courtyard free of bedbugs. We needed to do a late checkout, so the hotel was kind enough to store our belongings while we kept a pediatrician appointment in the city. We returned to the hotel, picked up our stuff, and checked out. No problem, right? Wrong. At about 3am, I woke up t

o feed our son and noticed a small bug crawling across his bassinet. Suspecting it was a bedbug, I trapped it on a strip of Scotch tape and called the exterminator. After confirming that it was indeed a bedbug, we had Bell Environmental come in with a bedbug sniffing dog to determine if there was an infestation and, thankfully, there was not.

It was pretty easy to figure out that the bedbug was picked up from the ground level storage area of the Courtyard hotel. It's a wonderful professional courtesy that the hotel provides a space in which you can leave your belongings in the event of a delayed checkout; however, your leaving too much to chance in this day and age when you store your belongings in an area containing dozens of other pieces of luggage. Just a quick reminder that this report is not a knock on the hotel or its rooms, just a single area of the hotel from which we picked up a bedbug.

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