Club Quarters Midtown
40 W 45th St
New York, NY

Found 6 reports:

We stayed at this location December 9-11,2011. The first morning my travelling partner woke up with what looked like little bites on the side of her right breast, the next morning she woke up with even more, and the morning of check out she had even more. I reported them to the manager on duty and she went back up to the room with us and had housekeeping inspect the bed. We didn't find any evidence of them. She then stated that they had already contacted their pest control service, who would be

there shortly, with a specially trained dog, and they would do a thorough examination. We had to catch our flight out, so she was to e-mail me the results of the search. She e-mailed me that the search was conducted and the results were negative for bedbugs. She also offered to send me a copy of the report. I told her that would be unnecessary, but we remained skeptical. My partner is a Master Gardener, and volunteers at our local extension office, who are experts on plants, bugs, etc. They showed her pictures of bed bug bites and she showed them her actual bites. The pictures and bites were identical in size, color, shape AND location!! They asked her if the housekeeping staff looked in the box spring when they inspected it in front of us and she told them they did not. The extension people told her that the box spring is most likely where they would have been found. They told her what to do to try and get rid of any we might have brought home with us. I am very upset with Club Quarters Midtown. Either they knowingly lied to us, or their pest control company is ineffectual. The people at the extension office said that bed bugs are a big issue for a hotel. They have to block the rooms on either side of, and above and below, the affected room and clear them all of the bugs. This is a huge loss of income at this time of year in New York City. Maybe that had something to do with it...

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Me, my wife, my sister and brother-in-law stayed at the Club Quarters Midtown to see a Broadway show on February 19, 2011. Obviously we were very concerned about the reports of bed bugs in the New York area, and did some homework regarding this particular location. We were pleased to see that there seemed to be no recent reports by guests regarding bed bugs, and that the staff seemed helpful and up-front about the general problem in the city.

My brother-in-law is a trained housekeeping mana

ger at a 5-star hotel chain, and we had him check out the bed and room within the first 15 minutes of our arrival, and we are happy to report that we found nothing by way of bed bugs in both of our rooms on the 8th floor. Bed bug free!

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We had the pleasure of staying at Club Quarters from December 18th through December 23rd 2010.
We were very concerned about encountering bed bugs especially, since we knew how prevalent and out of control this problem is in N.Y.C hotels.
We bought every item on the market that would protect us from bringing bugs home with us should we encounter them.
We were re-assured by the wonderful staff that the hotel took every precaution to prevent such a happening. I was promised that I co

uld inspect our room before occupancy. The promise was kept and we did inspect the room.(1212) Room was extremely clean, no sign of infestation, and I must say we had a wonderful experience at this hotel.We brought home all safety products since there was absolutely no need to use them.
Every single person on staff that we dealt with was cooperative, understanding and so happy to please us.
We highly recommend this Hotel for anyone looking for a clean, fabulously located, with
extraordinary staff who go beyond the call of duty . We hope that we will be lucky enough to
find a vacancy at Club Quarters when we return to N.Y. for another visit. It's the best

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We had the pleasure of staying at Club Quarters from December 18th through December 23rd 2010.
We were very concerned about encountering bed bugs especially, since we knew how prevalent and out of control this problem is in N.Y.C hotels.
We bought every item on the market that would protect us from bringing bugs home with us should we encounter them.
We were re-assured by the wonderful staff that the hotel took every precaution to prevent such a happening. I was promised that I co

uld inspect our room before occupancy. The promise was kept and we did inspect the room.(1212) Room was extremely clean, no sign of infestation, and I must say we had a wonderful experience at this hotel.We brought home all safety products since there was absolutely no need to use them.
Every single person on staff that we dealt with was cooperative, understanding and so happy to please us.
We highly recommend this Hotel for anyone looking for a clean, fabulously located, with
extraordinary staff who go beyond the call of duty . We hope that we will be lucky enough to
find a vacancy at Club Quarters when we return to N.Y. for another visit. It's the best

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Dear Club Quarters Guest,

Your concern regarding this issue is important to us and we take your comments very seriously. I would like to take this opportunity to respond to your October 13, 2010 posting to the bed bug registry.

It is widely acknowledged that North America has recently experienced a resurgence of bed bugs. This problem is not limited to the hotel industry. Bed bugs have also been reported in hospitals, college dormitories, detached homes, apartment buildings, retail stor

es and movie theatres.

In response to this growing problem, Club Quarters has adheres to a proactive pest elimination policy. This policy includes regularly scheduled inspections by a professional pest control company using dogs that are trained to detect bed bugs. Additionally we have thoroughly trained all of our housekeeping associates to inspect our guest rooms for signs of an infestation. When necessary our pest control company conducts bed bug elimination procedures using the latest in heat and/or steam technology.

As a testament to our commitment to a proactive pest control policy at our Mid Town Club Quarters we completed a bed bug inspection of the entire building using a trained bed bug detecting dog during mid September, 2010. At the conclusion of this inspection all rooms were certified clear of bed bugs. Additionally at our Mid Town Club Quarters location every suspected bed bug incident reported by a guest is investigated. The affected guest room is immediately quarantined and not re-occupied until it has been inspected by our pest control company using the dog detection service and certified as clear of bed bugs.

Club Quarters is dedicated to providing great guest experiences. We regret your recent stay did not meet your expectations. Your satisfaction is important to us and we would welcome the opportunity to speak with you about this experience.

Respectfully,
D’Arcy Coon
Corporate Manager of Guest Rooms
Club Quarters
dcoon@clubquarters.com

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I had several bites on my breast area and showed it to a Manager "Tina". She told me that they were not.
I was not convinced so I went to a pharmacy and was
told by the pharmacist that indeed they were.

I was also told by the Hotel Staff that the room
was inspected by a professional after I reported
the bites and that there were no signs of bedbugs.

On my leaving I noticed that there were little
red dots on the sheet and pillow. I am now home
and I have noticed little back things th

at resemble
apple seeds. My face has bites on it as well as
my hands and back.

I am living in fear that I have brought the bedbugs
home with me even though I have followed all the precautions of washing and drying all of my clothes
at a high heat.
DO NOT BELIEVE ANYTHING THE STAFF SAYS!!!!

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