Anonymous on 11/23/2011

Just stayed at ACE and did experience a bed bug but the staff were amazing. They relocated us, laundered all of our clothes including the ones we stood up in, and upgraded us. I have confidence in their eradication efforts and despite our encounter, I would stay there again. My sense is they are doing the best they can.

Anonymous on 07/10/2011

Stayed for 3 days/4 nights in July of 2011. Had no problems at all. Very clean and bug free in my experience.

Is from Canada on 03/22/2011

I stayed for 3 nights in Oct 2010, room 1015. It was clean and there were no bed bugs. Excellent stay, awesome hotel!

I stayed again 3 nights in March 2011, room 1203. Again, it was spotless with no bedbugs. I highly recommend this place.

Anonymous on 01/26/2011

All I can say is, AVOID floor 10 of the Ace Hotel (and the floors above and below, from my research).

I stayed in Room 1024, October 3-6, and progressively got more bites (I didn't know what they were at the time).

The bedbugs came home with me (bites started 2 days after we got back - standard timing)...

2 chemical and 1 heat treatment later, we still have them, now almost 4 months and $3,000 later (Not to mention the countless sleepless nights, and exhaustion from moving all the fur

GiveMeABreak,EyesRolling,GetALifeand StopLying on 01/22/2011

I believe that the manager speaks the truth on this matter, especially after reading a comment by a one "Tenant LLC".

Coincidentally, the term "Tenant LLC" happens to be part of the corporation name that strictly oversees the long-term tenant custodianship, and the author of the post reports a contradiction in the script that gives one pause to the credibility, and even motive, of the content within the post.

Residential tenants are well aware that if they experience any such problems,

Jan Rozenveld on 01/17/2011

I want to begin by thanking those of you who have called us regarding postings on this website to hear our side of the story prior to booking. Ace does not have a bed bug problem – on the contrary Ace has preventative measures and protocol which are proactive and exceed what most other hotels are doing in the city. Our strategy continues to grow as new ideas are brought to the table. Ace made bed bug education and early detection a priority in early 2010 when news regarding the epidemic began

Anonymous on 12/15/2010

We stayed at the Ace Hotel in NY December 13 & 14, 2010. The first nite was okay - didn't notice anything out of the ordinary. Second day both myself and my husband woke up with bites all over our feet and legs. My husband even had 3 bites on his neck. When we raised the issue with the staff, they didn't seem at all surprised. We have filed a formal complaint with the management and have yet to hear back.

This place is atrocious. Ignoring an infestationn like this is supremely irrespons

bessie on 11/16/2010

I stayed at the Ace on 12 November 2010 and had NO problems with bedbugs at all. I was in room 1020. It was a clean as a whistle and had a wonderful view as well! No bugs!

Anonymous on 11/13/2010

I stayed in Room 522 at the end of September, 2010 and it was one of the worst experiences of my life. I found a few bites on my feet the second day I was there that looked like mosquito bites. On my last day I had bites all over my legs, neck and arms.

The hotel told me that they would inspect the room, but they couldn't get anyone to inspect it for 3 days. I insisted that they remove any current guests in that room so they don't get bites. A week later I had to call and ask what came of th

1186 Tenant LLC on 11/12/2010

Do you want bedbugs? Yes? then stay at the ACE NYC. There are a hand full of tenants who live in the ACE hotel 20 West 29th Street. This evening it was brought to the hotel managers attention that the 9th floor has a room with bed bugs. He told us that he was not concerned with tenant issues and that he would not forward my message to anyone in the hotel (we asked that he pass this on to Jan Rozenveld - GM).

Why would tourists want to stay at the Ace hotel NYC when managers don't care about b

DB on 09/08/2010

Last summer (July 2009), I stayed at the Ace Hotel and was eaten up by bedbugs. During my stay, I stayed in rooms 415 and 525. I never saw a bed bug in either room, but I didn't need to...my bites were all the convincing I needed. I had bites on the back of my right knee, inside of my left leg (from mid thigh to top of my calf), left forearm, and back of my right hand.

When I informed the hotel that I had been bitten by bed bugs, they seemed incredulous and bitter...as if I was insulting the

Joe on 07/02/2010

Ace Hotel - June 22- 25, 2010 - Room 1015

Had one bite on my hand after the first night. Second bite, same hand after the second night there. (I sleep with my left hand on the pillow near the headboard, that's the hand with the first two bites)
Third and final night there, woke up with 5 bites in a row up my left leg, across my knee.

Yes, there are bedbugs in the Ace Hotel.

But the worst part is that when I called management to let them know about the problem, they tried to convince