Tropicana Express Hotel Casino
2121 S Casino Dr
Laughlin, NV 89029-1519

Found 2 reports:

I always check the beds when I come to a hotel, before I put anything away. I pulled all the bedding and look close at mattresses, and it was OK. My mom moved the pillows on one of the beds, and two bugs come running out. Don't know if they were cockroaches or bed bug, neither was good. They were small and I did kill one and called the front desk for a different room, explaining why and had proof.

The Security guard, cleaning crew and manager came quickly to room. They were very nice a

nd apologized for the problem. They then moved us to a different tower of rooms. It was much nicer, cleaner and had looked like it had been updated with new furnishings. It smelled better too. If the new room would not of looked and been 100% better (we checked everywhere), we would have called another hotel for a room and moved.

I realize it’s not always easy for hotels to stay on top of these problems with all kinds of people coming to stay and being next to a river, they still should treat the rooms for bugs, use a disinfectant and deodorizer, probably more often than they do.

We originally requested a lower closer room to the casino (when booked room), since we were seniors and I use a cane. I asked again when we checked in and they said they didn't have any rooms to accommodate us. We were put in the back second tower where all the children and pools were located. Being it was the week of their August Regatta on river week-end, I figured they were at full capacity and accepted it. After the bug problem all of a sudden there was a room available in the first tower, fifth floor (adults only floor) by elevator and was perfect for us. I guess Karma does bite back sometimes.

The workers were very nice everywhere we went in the hotel (valet, bell boys, waiters, etc.). The buffet was very good for the reasonable price. We did get to enjoy our family visit with relatives and gamble a bit. Even though it started out really bad with the first room, it wound up being a great trip overall and a very nice second room.

see full report...

April 10, 2015 checked in 9:30pm. Slept in room on 17th floor. Woke up in the morning and discovered bedbugs in both beds. 2 large bugs, plus babies and feces on sheets and blankets. Front desk not helpful, had to find housekeeping to get help. Supervisor of housekeeping, Daniel, handled his part well. After security took report, they moved us to another room. Hotel management seemed unconcerned about exposing us to this awful experience. Half our day spent dealing with the situation.

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