Harrahs Hotel Laughlin
2900 S Casino Dr
Laughlin, NV

Found 17 reports:

Stayed here 8/7-8/9 for the river regatta. When I checked in my room wasn't ready but they told me what number it was going to be. Happened to be right next to my brother's room and he told me he saw them swapping the beds out of that room and spraying it with something. It made me nervous so I checked the mattress like I always do and didn't see anything suspicious. Fast forward to this morning, I pulled back the covers to find a bed bug on my sheets. Had bites on my ankle too. I collected 2 of

them and put them in a water bottle and took them down to the front desk to show them. They didn't really care. They had me fill out an incident report and said I'd hear from their incident manager in a few days. They refused to refund me the room cost. This was very disappointing and will definitely be my last stay here. Room 20760 in case I can save someone the aggravation of going through this. Here's hoping I don't have any passengers in my suitcase.

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We arrived at Harrah’s Laughlin Wednesday early evening, ate some dinner in their buffet, played video poker on their machines for about an hour and went upstairs to our room to watch TV and go to sleep, (we never left the hotel). Next morning, I got up at maybe just before 7 a.m. and my skin (front and back) itched. I had bites and welts and immediately called the staff. A female security came to the room, looked at the bites, was very sympathetic, and gave me some itch cream she conveniently

had in her pocket. She was helpful and offered solutions, but after she spoke to someone on the phone, she changed her story. She said the hotel was 100% booked and they didn’t have another room. They would get a room possibly after their check out time and then have a bell person move our stuff to a new room and call us. We were to pack our stuff and leave it there.

Before we left the room, with very little investigation, we found 3 small black bug things (one actually looked like a shell of a bed bug and another looked like their feces) and so we left two on a pad by the bed and left the bug one on the bed and left the room. We ALSO reported that our fellow travelers had blood on their sheets in the morning

SEVERAL hours later, still no phone call and still unable to have a room, we had to go to THEM to remind them we were still displaced. They offered us a new room, (of course NONE of our stuff was moved from the first room - gross) and were required to wait in the new room for the things to be moved. (Nothing like spending your vacation dealing with bugs in the bed from hell). They said they couldn’t launder our things because they wouldn’t be done until the next evening, (meaning a pair of running shorts and a bathing suit was all I would have for the rest of the evening and the next day)

Susan Moffet, their risk manager, was horrible. We wanted to know where the nearest urgent care was and she seemingly tried her best to steer us away. Then she said I would have to pay for it. I said I had good insurance. Then she said they wouldn’t do anything for me but give me cream and Benadryl. When I said that would be a good thing, she said the doctor couldn’t tell the difference between a bed bug bite and another kind of bite. Seriously? Totally felt like she was hiding a LOT! My bites are grouped together, swollen, dark red and in short order, became blistery hive bites. She suggested they may be sand fleabites and I Googled the differences and you CAN TELL the difference! There are BIG DIFFERENCES between the two. Obviously they are not fleabites, (and seriously, even if they were – there are bites all over me from that bed! She said the exterminator would come out and check the room. Mid-day and into the evening, he still hadn’t come.

The next morning, Susan Moffett called me and told me that the pest control company didn’t find any bed bugs (a beetle though) and that my bites could be sand fleas FROM THE PREVIOUS OCCUPANTS! Really? CLEAN MUCH? I asked her for a copy of the pest control company’s report and she REFUSED to give it to me. She implied that I should trust the pest control company because if there were bugs they would want the extra income to treat the room!! I told her (with all due respect) it wasn’t a pest control company (that may or may not have come) that I didn’t trust; I DIDN’T TRUST HER!!! It is SHE and the staff that have been secretive, given conflicting, tried to sway me away from their liability – they, HARRAHS with the nasty beds that had what looked like bed bugs and certainly, my body has welts and pain from what is clearly beg bugs. Refusing to show me the so called pest control report giving them a semi-clean bill of health and swaying me away from the doctor - didn’t help. I am MORTIFIED! I have never gone to sleep one night and woke up with blood sucking bites - so gross! Susan didn’t care! The bell man or female security told me to put my clothes outside in my car so they would get really hot and kill the bugs! Thanks. I get one vacation in three years and this is the story! My travel companion (a 3-tour Afghanistan tour Purple Heart serviceman) hasn’t had a vacation for a LONG LONG TIME – and this is what we get? Fun!

Just got home today and it a look like Susan was right about one thing, it seems I have an allergic reaction. The bites have become swollen and very painful and it is four days later. I will go to my own doctor tomorrow for help. I looked up the Harrah’s Hotel on BEDBUGREGISTRY COM and found that I wasn’t the first with this problem and just as they didn’t care at ALL about my problem and bites - there are many before me in the same position! Thanks for the SPOILED vacation! They gave me bed bug bites, treated me like it’s MY PROBLEM and not theirs and refuse to even give me the report that may never have even been made. Good luck to the poor saps renting that room tonight. Clearly they care more about the money for the room than they do their guests. If they don’t care about my bites, (or the others on Bed Bug Registry) they won’t care about the next guests who stay in that room. I am on a mission to post this everywhere I can think of to warn fellow travelers. If you have any ideas, (I am doing Yelp, the registry, their FB account) let me know. I have photos to upload too from the day of and today (four days later). I am trying to decide whether I should throw away my clothes or not… this is HORRIBLE!

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We arrived at Harrah’s Laughlin Wednesday early evening, ate some dinner in their buffet, played video poker on their machines for about an hour and went upstairs to our room to watch TV and go to sleep, (we never left the hotel). Next morning, I got up at maybe just before 7 a.m. and my skin (front and back) itched. I had bites and welts and immediately called the staff. A female security came to the room, looked at the bites, was very sympathetic, and gave me some itch cream she conveniently

had in her pocket. She was helpful and offered solutions, but after she spoke to someone on the phone, she changed her story. She said the hotel was 100% booked and they didn’t have another room. They would get a room possibly after their check out time and then have a bell person move our stuff to a new room and call us. We were to pack our stuff and leave it there.

Before we left the room, with very little investigation, we found 3 small black bug things (one actually looked like a shell of a bed bug and another looked like their feces) and so we left two on a pad by the bed and left the bug one on the bed and left the room. We ALSO reported that our fellow travelers had blood on their sheets in the morning

SEVERAL hours later, still no phone call and still unable to have a room, we had to go to THEM to remind them we were still displaced. They offered us a new room, (of course NONE of our stuff was moved from the first room - gross) and were required to wait in the new room for the things to be moved. (Nothing like spending your vacation dealing with bugs in the bed from hell). They said they couldn’t launder our things because they wouldn’t be done until the next evening, (meaning a pair of running shorts and a bathing suit was all I would have for the rest of the evening and the next day)

Susan Moffet, their risk manager, was horrible. We wanted to know where the nearest urgent care was and she seemingly tried her best to steer us away. Then she said I would have to pay for it. I said I had good insurance. Then she said they wouldn’t do anything for me but give me cream and Benadryl. When I said that would be a good thing, she said the doctor couldn’t tell the difference between a bed bug bite and another kind of bite. Seriously? Totally felt like she was hiding a LOT! My bites are grouped together, swollen, dark red and in short order, became blistery hive bites. She suggested they may be sand fleabites and I Googled the differences and you CAN TELL the difference! There are BIG DIFFERENCES between the two. Obviously they are not fleabites, (and seriously, even if they were – there are bites all over me from that bed! She said the exterminator would come out and check the room. Mid-day and into the evening, he still hadn’t come.

The next morning, Susan Moffett called me and told me that the pest control company didn’t find any bed bugs (a beetle though) and that my bites could be sand fleas FROM THE PREVIOUS OCCUPANTS! Really? CLEAN MUCH? I asked her for a copy of the pest control company’s report and she REFUSED to give it to me. She implied that I should trust the pest control company because if there were bugs they would want the extra income to treat the room!! I told her (with all due respect) it wasn’t a pest control company (that may or may not have come) that I didn’t trust; I DIDN’T TRUST HER!!! It is SHE and the staff that have been secretive, given conflicting, tried to sway me away from their liability – they, HARRAHS with the nasty beds that had what looked like bed bugs and certainly, my body has welts and pain from what is clearly beg bugs. Refusing to show me the so called pest control report giving them a semi-clean bill of health and swaying me away from the doctor - didn’t help. I am MORTIFIED! I have never gone to sleep one night and woke up with blood sucking bites - so gross! Susan didn’t care! The bell man or female security told me to put my clothes outside in my car so they would get really hot and kill the bugs! Thanks. I get one vacation in three years and this is the story! My travel companion (a 3-tour Afghanistan tour Purple Heart serviceman) hasn’t had a vacation for a LONG LONG TIME – and this is what we get? Fun!

Just got home today and it a look like Susan was right about one thing, it seems I have an allergic reaction. The bites have become swollen and very painful and it is four days later. I will go to my own doctor tomorrow for help. I looked up the Harrah’s Hotel on BEDBUGREGISTRY COM and found that I wasn’t the first with this problem and just as they didn’t care at ALL about my problem and bites - there are many before me in the same position! Thanks for the SPOILED vacation! They gave me bed bug bites, treated me like it’s MY PROBLEM and not theirs and refuse to even give me the report that may never have even been made. Good luck to the poor saps renting that room tonight. Clearly they care more about the money for the room than they do their guests. If they don’t care about my bites, (or the others on Bed Bug Registry) they won’t care about the next guests who stay in that room. I am on a mission to post this everywhere I can think of to warn fellow travelers. If you have any ideas, (I am doing Yelp, the registry, their FB account) let me know. I have photos to upload too from the day of and today (four days later). I am trying to decide whether I should throw away my clothes or not… this is HORRIBLE!

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I am posting this for awareness. We decided to stay at Harrah's for the first time (April 18, 2014) because we were comped. We were also comped at other hotels,but decided to try it out. We got to our room and when I opened the door I saw a dead body! Just kidding it smelled awful in there. I called the front desk and told them we needed somebody up there to put some fresh casino smell in there! Should have been a clue! We got our stuff in and went downstairs to play. Returned back to the room a

nd it smelled fine. Went to bed and Laura left around 6 am to work out. I got up itching with welts on my legs,arms,back and FACE! I called the front desk and asked them what their procedure was for bedbugs. They sent security and housekeeping up. They moved us to a new room and told us they were going to send a lab in to test the room. I did not want my clothes after the potential exposure to bed bugs. Well they called us back and told us " your room tested positive for bed bugs! Ughhhh...long story short we filed a claim for our clothes and our bites. They laundered our clothes, which who knows if it was done properly or not and they told us to drive our car to the top of the parking garage and put everything in the car and let it sit for 6 to 8 hours to heat up and kill anything that was in our bags....unbelievable! Long story short I hired an attorney Craig Dell because they only wanted to give us $350 and for me to wash our clothes! Wrong person to mess with. 1 year later we have our clothes in bags and we settled out of court for a lot more than the offer, but the kicker is we went to toss the clothes and found a dead one in the bags! It could have been a disaster if we had settled and brought that crap to our house! DO NOT STAY AT HARRAHS! I now will not sleep at a hotel unless I have done a bug sweep and am still paranoid! Let your friends know!

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WOW! Spoke with supposed manager about CRAZY bed bug issues in hotel.He told me I needed to speak with someone "above his pay grade" & to call risk management during week business hours. Well, manage your own risk; unless you want painful bug bites & crying kids from bites/ rash. Super sad from people who love the river & this has ruined for us! Shame on you Harrahs! FIX this problem!


we had a similar story to the others on this page. about 4 weeks ago, we checked in with a group of 20 people. my wife & i went to bed the first night. i woke up in the middle of the night with welts on my back. i reported this the next morning. they took a report, changed our room. the hotel sent a company to check out the room. they found a bedbug infestation. the hotel did nothing to compensate us.they told us that if we found the bugs in our luggage or in our closet after we got home,

that we would have to pay to get them cleared up. they would review the situation to see if we got reimbursed. we were treated as if it was us, not the hotel.

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Just got back from one of Harrah's junket trips. We were there from Thursday the 15th, returned on Monday the 19th. Really didn't spend much time in the room at all just to sleep a few hours and shower. Noticed after the first night I was itchy, just chalked it up to the dry climate. Got back on Monday and didn't really feel like dealing with laundry. So Tuesday morning I get up and start pulling clothes out of my suitcase to pretreat for any stains. Right away I notice a bedbug on a white pair

of pants. I totally freak and asked my husband if it was a bed bug and he said I don't know for sure but could be. I quickly did a google image search and sure enough it's a bedbug! I immediately called Harrah's and asked to speak to a manager and the operator asked why. I explained what had happened and she said I needed to report it to security. I thought that was very odd, they didn't seem to be very concerned and said I could call back in 7 to 10 days for a update. Now I spent all day from am to late pm doing laundry, steaming pillows, washing all bed linen and clothing. Also bought some pesticide that Orkin recommended for home treatment and thoroughly doused everything. Sprayed luggage and left it outside. Now I am praying that we only had the one but I am thoroughly disgusted.

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Just returned from a trip to Harrah's Laughlin on 5/19/2014. When we got home and started doing laundry we found a bedbug in our luggage. Now the process of treating and washing everything while constantly inspecting our home for the next couple of weeks begins. :-(


Nothing like BED BUGS to ruin your vacation! Not to mention bites on small children & bugs in luggage when we got home! What is Harrahs doing to RID the problem; NOTHING! Y Should be reported to state health department! We ahve stayed there for years & never will again! So disturbing, the bugs & total disregard for this ISSUE!


Just got back from the LAST TIME I will stay at Harrah's Laughlin. First night there, woke up the next morning to bites on my legs and torso. Searched around and found BED BUGS! Went to the front desk and told them what I had found. Even took a couple down with me. They treated me like I was lying and brought the damn bugs there myself. They switched rooms but that was all. Was never offered anything for my troubles. Asked to speak to Mgr. on duty and was told they weren't available. Went back a

nd asked several times...always the same story. I took 33 Ball players and their families there to complete in a tournament, we won't be taking them there again. I am going to send an e-mail to Harrah's Corporate to see if I can get any kind of satisfaction for this BS.

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9-24-13 we found a couple "bugs" on bathroom floor & thought it strange since we were on 10th floor. Then checked under blue luggage cover & found 1 more. We went to front desk to report it & they sent housekeeping to ck room! No more found so they changed our bedding & we went to bed. About an hour later I felt something crawling on me, jumped up, turned on light and there were 2 in bed and 1 on me! Went to front desk and showed them THE BUGS, and they moved us. Did not sleep well but no more b

ugs! I think they should have moved us the first time. No follow up from Harrahs which is not very customer friendly. We will think twice before staying at this hotel again.

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We stayed there on August 29 through September 1. The beds were the first thing I checked. None found. On any day!


stayed for six days 4/17/2012 no problem with bug bugs hotel was very clean would definely stay again


Stayed here on January 20-23 and no bed bugs were found in our room. This facility appears to practice bedbug managment well. I am a pest control operator.


My husband and I stayed at Harrahs for 5 nights (Oct. 24 thru 29). We had a great experience and never had a bed bug problem. The rooms were very clean and the staff was friendly and accommodating. We'll definately be back.


we also had an experiance with them bad. we wernt offerd anything but a claim was taken, we were also charged for our room. we are seeking legal advise the bugs were so bad that they were crawling on both beds in the daytime.


We arrived late on Friday night...around 1 am and when we woke up in the morning my friend had seen a bug on her pillow and within 10 min we had found over 20 of them in our beds....the hotel promptly moved us to another room and quarrantined the room...they took a report and because we were so informed of these bed bugs and the havoc they can wreak on a household we were prepared. We put everything in our cars where it was 120 degrees and left it there for over 6 hours...then we put all our lug

gage in a dry sauna at 145 degrees and left it there for over 2 hours....we haven't seen any at our house but my friend that went with me broke out in a bad rash about a week after we were there, and that is supposedly a common reaction to bed bug bites!!!

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